Online Billing FAQs

IMPORTANT NOTICE: The monthly bill is going paperless. This means you’ll no longer receive a paper bill in the mail. To make sure you continue to receive your bill create a MyRogers account today. Once registered, you’ll receive an email every month when your bill is ready. You will also have convenient access to your billing history, account balance, and more! Plus, you can now get notifications by text as soon as your bill is ready.

Check out the different transactions you can complete quickly and easily using MyRogers: View article

The online bill has many convenient features:

• Receive an email notification as soon as your monthly bill is available online.
• Save or print a PDF version of your bill that includes all your billing details.
• View up to 18 months of bill history and 12 months of payment history.
• See your current account balance.
• Review a summary of all your extra charges, usage and credits.
• Download your bill details to a spreadsheet to further analyze your usage.
• Reduce clutter and paper waste.

You can access your bills through your MyRogers account online or the MyRogers app.

Don't have the app? Get it from your device's app store:

No. The online bill contains more detail than the paper bill. With online billing, you can download the PDF version of your bill and view all your bill details.

You will receive an email notifying you that your monthly bill is ready to be viewed online. We will typically send you this bill notification email within the 8 business days after your bill date.

Your bill date is the recurring monthly date on which you are billed. Here's how to find your >bill date on your bill:

Your bill date is found next to Billing cycle end date. In the below example, the bill date (September 16th) covers the billing cycle that starts the following month, on September 17th.

Your billing cycle is the recurring monthly time period during which you are charged for your Rogers services. It runs for one month, starting and ending on your monthly bill date.

Subscribe to online billing using an existing MyRogers profile

1. Sign in to MyRogers.
2. Check if your account is properly linked.
   1. If your account is not linked, you'll see a pop-up message notifying you that there isn't a linked account. Follow the instructions to link your account.
   2. If your account is linked, you'll see an account number at the top of the page. To switch to online billing, change your account settings as outlined in the next steps. 
3. Select Settings then select Contact & Billing.
4. Beside Bill Format select Switch to online.
5. Enter your email address and select Continue.ne billing.

Ready for online billing? Make the switch now.

Subscribe to online billing without an existing MyRogers profile

If you want to subscribe to online billing but don't have a MyRogers profile, the first step is to register for one. After you log in for the first time, a pop-up message will notify you that there isn't a linked account. Just follow the prompts to link your account.

After linking your account, follow the instructions outlined above in Subscribe to online billing using an existing MyRogers profile to set up online billing.

You can view your latest bill through your MyRogers account online or the MyRogers app.

View bill online

1. Sign in to MyRogers.
2. Select Billing & Payment from the home screen.

Sign in to View Bill

View bill in the app

1. Open the app and sign in.
2. Tap View Bill.
3. If you don't see View Bill on your MyRogers home screen, sign in to your account by tapping the icon and selecting Sign In. Once you are signed in, tap View Bill from the home screen.

Don't have the MyRogers app? Get it from your device's app store:

With online billing, you can access up to 18 months of your billing history.

View bill online

1. Sign in to MyRogers.
2. Under Billing & Payment select View your bill
3. Select a bill date under Select Bills to view your previous bills.

Sign in to View Bill

View bills in the MyRogers app

1. Open the app and sign in.
2. Tap Billing at the bottom of the screen and click View Bill.
3. Select Past Bills to view previous bills.

Save/print bill online

1. Sign in to MyRogers and select View your bill under Billing & Payment.
2. Select a billing date under Select bill.
3. Select Print PDF or Save PDF.
4. To print your bill, follow the on screen prompts.

Note: To print your bill from a mobile device, you need a network-connected printer that supports wireless printing via a mobile app. Contact your printer's manufacturer for more information.  

With online billing it's easy to stay up-to-date on your account balance.

View account balance online

1. Sign in to MyRogers and you will see your account balance on the Overview page.

View account balance in the MyRogers app

1. Open the app and sign in.

View your balance on the Billing tab.

Note: Your account balance may differ from the total due on your last bill. Your account balance includes any payments, credits or adjustments made on your account since your last bill, while the total due on your last bill shows the balance owing as of your last bill date.

After making a payment, your balance will update once the payment has been processed (up to 48 hours).

Never miss a payment! Here’s how to turn on your SMS bill notifications settings, so you’ll receive a text message as soon as your monthly bill is ready.

1. Sign in to MyRogers. 
2. Under Settings select Contact & Billing.
3. In the Billing Settings section switch or toggle the button to ON. You’ll start to receive text notifications about your monthly bill, beginning with your next billing cycle. 

Rogers is going paperless. If you are 65 years or older, do not have internet or a wireless data plan, or have accessibility needs, please contact us to have paper bills mailed to you.

Make a payment >

You may not be receiving bill notification emails from us for the following reasons:

1. Your email provider has marked the email as spam or junk.

   Log in to your email application and check your Spam or Junk folder for the bill notification email. Make sure to mark the email as Not spam so that you'll receive future bill notifications in your inbox.

2. Your monthly bill isn't ready yet.

   Your monthly bill is usually available online 8 business days after the end of your billing period. As soon as your bill is available online, you'll receive an email notifying you that your bill is ready to view.

   Note: If you're subscribed to paper billing, you won't receive an email notification about your bill.

3. You have email filtering rules.

   Check your email settings to ensure that emails titled "Your Rogers Bill is now Available" or emails sent from our online billing email address, rogers.online.bill-w@rci.rogers.com, aren't being blocked.

4. You recently changed your email address but haven't yet updated your MyRogers profile.

   To get bill notification emails from us, update your email address. Here's how:

   1. From a web browser, sign in to MyRogers and select Profile & Settings.
   2. Select Edit beside Contact Information.
   3. Update your email address and select Save changes

You will receive an email notification when your new bill is ready to view online. This is usually 8 business days after your bill date. Is your bill ready yet? You can find your bill date in the top section of your online or paper bills. If you aren't receiving bill notification emails from us, see the email troubleshooting steps above.

You may have made this change after your current bill was printed or made available online. You will see this change on your next bill.