Certified Pre-Owned

It’s a Certified Pre-Owned device that’s in good condition, and fully functional.
· Gently used: Lightly used devices are gently used devices which might have some visible marks and scuffs, but they are in good condition overall and functions good as new!
· Thoroughly tested: these devices are data wiped, then thoroughly tested by qualified technicians. The latest software version is also installed to ensure you get a fresh experience with a fully functional device.

When you purchase a Certified Pre-Owned device, the warranty is:
6 months for iPhone and iPads and 12 months for Android smartphones and tablets.
If your device was sent as a warranty replacement, your warranty is 90 days from the date of replacement or the original warranty period, whichever is longer. Please contact us for more details.

All our Certified Pre-Owned devices undergo thorough inspection and testing in these areas:
· Connectivity - Wi-Fi and Bluetooth are checked; Test calls are placed to ensure connections are seamless.
· Audio - Microphone, earpiece, and loudspeaker are checked to ensure proper talking and listening volumes.
· Camera - Flash, video, lenses, and front and rear cameras are tested to ensure they're all functioning well.
· Display - Display screen and touchscreen are tested to ensure there are no dead pixels and that all gestures are properly detected.
· Sensors – All included sensors are checked (i.e., light, gyroscope and accelerometer) to ensure optimal performance.
· Buttons & Menu Keys - These are all individually inspected to ensure they are functioning properly.

We also sanitize all Certified Pre-Owned devices with isopropyl alcohol (70%) prior to shipment.

All Certified Pre-owned devices come with a charging cable.

Just like with any of our brand-new devices, your Certified Pre-Owned device can be returned or exchanged as per the return policy.

If you have any issues or concerns about a Certified Pre-Owned device that you purchased here on rogers.com, you can return (or exchange) it if you meet the return criteria.