Q: How will I know if I need to return or recycle my equipment?
A: The only way to know is via the instructions provided by our Rogers customer specialist.
Q: What if I don’t receive the waybill?
A: Please check your Spam/Junk inbox. If you still don’t see it, contact us to have it resent.
Q: How long does it take for billing credits to appear?
A: Credits for equipment charges can take up to two billing cycles to appear on your bill.
Q: I don’t have the original Rogers box for the equipment I need to return. What do I do?
A: You can pack your equipment in any shipping-ready box. This can be a box received from an online purchase, gift box, shoe box, etc. The only requirement we ask is that the box will allow you to close it securely for shipping purposes.
Q: Where can I recycle equipment I no longer require (i.e. a set-top box, modem, etc.)?
A: Rogers asks you to responsibly recycle your equipment at your local e-waste facility. Each municipality has its own electronic waste protocol, so please visit your municipality’s website for more information and to locate a drop-off location. For additional drop-off locations, you can visit our partner site to responsibly dispose of your equipment.
Q: Can I just return my equipment to a Rogers store or get a technician to come pick it up like I’ve done in the past?
A: Retail locations and technicians don’t accept returns as they are unable to confirm the receipt of equipment in the systems they use. Please use the waybill that was sent and return your equipment via Canada Post.
Q: How long do I have to return my equipment to avoid being charged?
A: You have 30 days to return the equipment after your disconnection date, otherwise you’ll be billed for unreturned equipment.