WiFi Calling - Everything You Need to Know

Go into your phone settings and do the following:

1. Select Phone.
2. Select WiFi Calling.
3. Turn on WiFi Calling.
4. Follow the on-screen instructions if it is your first time doing this. The status bar will display “Rogers WiFi” when WiFi Calling is ready to use.

Do I need a specific device or plan to use WiFi Calling?

Yes. To use WiFi Calling, you will need the following:

• A monthly postpaid voice and LTE data wireless plan. Prepaid customers can’t use WiFi Calling.
• An LTE SIM installed in your device.
• An iPhone 5c or any later iPhone model with iOS 9 or later installed - remember to update your carrier settings when prompted to do so at the end of the OS installation.

If you have these things, make sure your device’s WiFi Calling feature is switched on so you can make calls and send messages over WiFi.

Your compatible device must have been purchased from Rogers. If you have a non-Rogers iPhone and no conflicting services, WiFi Calling may work, but we can’t ensure that the feature will work properly on your device.

How can I activate VoLTE on my iPhone?

If you have already activated WiFi Calling, then you’ll need to go to your settings and turn WiFi Calling off and on again to activate VoLTE services on your device. However, this will vary according to your phone model.

If you have not yet activated WiFi Calling and want to activate VoLTE, follow these steps:

1. Go to Settings and select Phone.
2. Toggle WiFi Calling to ON. Follow the instructions on your screen if it’s the first time you’re setting it up.

Remember to make sure you are using the latest version of iOS before activating VoLTE on your device.

What if I am having trouble activating the WiFi Calling feature on my device?

If you’re having trouble activating the WiFi Calling feature, contact us using any of the options listed at rogers.com/contactus.

If you want to activate WiFi Calling now, make sure your phone’s software is up to date and then visit www.rogers.com/AndroidWiFi from your smartphone browser.

If you want more in-depth detail about how to activate WiFi Calling, do the following:

1. Select the Phone icon on your phone’s main screen.
2. Select More in the top-right corner. It may look like an icon showing 3 dots in a vertical line.
3. Select Settings or Call Settings. The label will vary depending on your phone model.
4. Select WiFi Calling on the resulting screen.
5. If you’re already registered for WiFi Calling, move the WiFi Calling toggle switch to the ON position, and you’re done! If it’s your first time enabling WiFi Calling, click  on the link to register for WiFi Calling and follow the remaining steps:
6. Enter your phone number and select Get Verification Code to receive a text message with your verification code.
7. Input the verification code and press Submit.
8. Accept the Terms and Conditions after you submit your verification code.
9. Enter your emergency address and press Continue.
10. You should now see 2 versions of your emergency address: One version shows your address exactly as you just entered it, and the other is a Canada Post-recommended version of your address. Select the version you want to use (we recommend using Canada Post’s version). Once your address is verified, you’ll receive a text message confirming that your registration is complete. 
11. Connect to your local WiFi network, go back to your phone’s call settings screen and then toggle the WiFi Calling switch to the ON position. The status bar will display the WiFi Calling icon when WiFi Calling is ready to use.

After this, you’re all set to go. All of your calls and texts will go over WiFi when you are connected to a WiFi network.

Do I need a specific phone or plan to use WiFi Calling?

Yes. To use WiFi Calling, you will need the following:

• A monthly postpaid voice and LTE data wireless plan. Prepaid customers can’t use WiFi Calling.
• An LTE SIM installed in your device.
• A compatible phone with Android 6.0.1 or later installed. Most Android phones from late 2015 and onwards are compatible.
• The WiFi Calling feature enabled on your device.

If you have these things, make sure your device’s WiFi Calling feature is switched on so you can make calls and send messages over WiFi.

If you have a non-Rogers Android device, WiFi Calling will not work.

What if I am having trouble activating the WiFi Calling feature on my device?

If you’re having trouble activating the WiFi Calling feature, contact us using any of the options set out at rogers.com/contactus.

Want to learn more? If you have any additional questions about how WiFi Calling works, the type of connection you’ll need, how it affects your data plan and more, we can help.

WiFi Calling lets you make and receive phone calls, plus send and receive messages, wherever you have a WiFi connection in places like basements, condos and tall buildings. With Rogers, you’re connected wherever your day takes you.

To use WiFi Calling, you need access to a public or private WiFi connection. The connection must meet minimum required download and upload speeds to support voice calls. Some WiFi connections may not support WiFi Calling.

No, WiFi Calling does not use up data from your wireless data plan. When you make a call over WiFi, you will be consuming data over the WiFi connection instead. Internet service charges and overage rates (if applicable) will apply in accordance with your internet service provider.

To give you a sense of how much internet data is used, a one-hour WiFi voice call will consume approximately 75 MB of data over a WiFi connection.

In most cases, when you have access to both the mobile network and WiFi Calling (e.g., you have a WiFi connection that is strong enough to be useable), your device will automatically default to using WiFi Calling. This applies both when you are within Canada and when you are roaming outside of Canada.

For iPhones with iOS 9.1 or later, your device will automatically default to using WiFi Calling when you have access to both WiFi Calling and the mobile network. However, if you have an older version of iOS, your device will automatically default to using the mobile network when in Canada, and WiFi Calling when roaming outside of Canada.

For Android phones, your device will automatically default to using WiFi Calling when you have access to both WiFi Calling and the mobile network. However, you may change your settings on your device to switch the default setting to the mobile network.

In most cases, when you move between WiFi Calling and the mobile network, your call will drop. To ensure your call does not drop, you should remain in your WiFi or mobile network’s range for the duration of the call. However, if you have an Apple VoLTE-enabled device or an Android VoLTE-enabled device with the WiFi Calling-preferred setting on and you are moving between WiFi Calling and our LTE network, your call should not drop. Visit rogers.com/coverage to see where you are covered by our mobile network.

Customers with select features and services, including any of the following, will not have access to WiFi Calling:

• Data blocking
• Advanced Call Manager
• Teletypewriter
• Alternative Line Service
• Wireless Priority Service (WPS)
• Datacom
• CS Data
• FAX and USSD services

You’ll need to remove these features if you wish to enable WiFi Calling on a compatible phone. To get access to WiFi Calling or to learn more, please contact us.

Some location-based calls may not work if you’re using WiFi Calling when you’re outside your phone’s local calling area. Your phone will assume that you’re making a call from your phone’s local calling area. These calls include 3-1-1 (City Services); 5-1-1 (Traffic Reporting) and 8-1-1 (Health Services).

You will be billed differently for incoming calls or text messages received over WiFi Calling. These calls and messages will be deducted from the airtime and messaging limits included in your wireless plan.

Incoming calls and messages received over WiFi Calling while in Canada will be deducted from the airtime and messaging limits included in your wireless plan.

Outgoing calls and messages sent over WiFi Calling while in Canada will be billed as follows:

• Calls/Messages to Canadian numbers will be deducted from the airtime and messaging limits included in your wireless plan, and no long distance charges will apply. If you exceed your monthly plan limits, overage rates and/or current Pay-Per-Use wireless rates apply.
• Calls/Messages to non-Canadian numbers will be billed according to the rates outlined in your wireless plan or current Pay-Per-Use wireless rates.

Note: You may incur additional long distance charges and/or international message charges if your VPN, DNS or internet provider is set to a country outside Canada.

If you are using WiFi Calling while outside of Canada, the following will be deducted from your airtime and messaging limits included in your wireless plan without incurring any long distance or roaming charges:

• Incoming calls and messages received from anywhere in the world
• Outgoing calls and messages made or sent by you to a Canadian number

Roaming and/or long distance charges will vary depending on the roaming option you have on your account:

Roam Like Home

• If you have Roam Like Home_TM, outgoing WiFi calls or messages made to a non-Canadian number will incur the Roam Like Home daily charge. If you have already incurred this charge, then all outgoing WiFi calls and messages made or sent within that 24-hour period will be covered under the initial Roam Like Home charge.
• Outgoing WiFi calls made to a non-Canadian number outside the destination you are roaming in will incur applicable long distance charges in addition to the Roam Like Home daily charge.

Travel Pack or other roaming add-on

• All outgoing WiFi calls or messages to a non-Canadian number will be deducted from the limit included in your Travel Pack or roaming add-on. If you exceed your limit, overage rates outlined in your Travel Pack or roaming add-on will apply.

If you do not have Roam Like Home or a Travel Pack or roaming add-on, your outgoing WiFi calls and messages to a non-Canadian number will be billed according to roaming Pay-Per-Use rates.

If you make a Voice over LTE (VoLTE) call while roaming, your call will seamlessly transfer to the roaming network when you leave the WiFi network area. Roaming and/or long distance charges will apply for all calls on the roaming network.

Yes. If you plan on using WiFi Calling while travelling throughout Canada or the U.S., make sure to update your emergency address to your most likely location for your device in your phone’s settings. Your emergency address is the one that will be given to emergency services if you call 9-1-1.

We recommend making emergency calls over a mobile network.

Calls made to emergency services while using WiFi Calling outside of Canada and the U.S. will not be supported. We recommend making emergency calls over a mobile network.

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