Thick walls and a weak internal phone antenna can contribute to poor cell reception in places like condos, basements and tall buildings. WiFi Calling helps you stay connected with your customers and team members when you’re in poor coverage areas—anywhere you have a WiFi connection.

What is WiFi Calling?

WiFi Calling lets you call and text over WiFi wherever you have a WiFi connection. It’s helpful in places like basements, condos and tall buildings—anywhere you may have had trouble getting reception before. 

No apps to download—just call and text as usual. 

Simply turn on "WiFi Calling" in your phone settings if your phone’s operating system supports this feature. The status bar will indicate when WiFi calling is ready to use.

Who can use WiFi Calling?

What you'll need

Supported devices: 

• An iPhone 5c or later with iOS 9 or above installed. Remember to update your carrier settings when prompted to do so at the end of the OS installation. 
• A compatible phone with Android 6.0.1 or above installed. Most Android phones from 2015 onwards are compatible. 

• An LTE-enabled voice and data plan 
• An LTE SIM card 
• The WiFi Calling setting turned on 

How do I turn on WiFi Calling?

Please make sure your device is connected to a WiFi network before following these steps.

For Apple devices:

1. From the Home screen, tap “Settings”. 
2. In the Settings menu, tap “Phone”. 
3. Tap “WiFi Calling”. 
4. Find WiFi Calling and slide to the “On” position. 
5. Confirm that you would like to register for WiFi Calling. 
6. Agree to the terms and conditions. 
7. Set up an emergency 9-1-1 address and tap “Continue” to confirm it. Note: You must complete this step, as emergency services won’t be able to detect your physical location when making calls over WiFi. This address must be a valid Canadian or U.S. address and should be where you’re most likely to be when using WiFi Calling. 
8. Tap “Continue” with your recommended address to complete your WiFi Calling registration. 
9. Registration takes up to 6 hours to process. Once activated, you’ll know when WiFi Calling is available or ready to use when “Rogers WiFi” appears in your phone’s status bar.

1. On the device’s main page, press the “Phone” icon.
2. On the “Phone” page, press the “MORE” link or icon (it may look like a set of dots) on the upper right of the screen.
3. Press the “Settings” menu option to go to the “Call Settings” or “Call” page—the name of the page may vary according to manufacturer.
4. On the “Call Settings” or “Call” page, select the “WiFi Calling” option. It may be at the bottom of the page.
5. On the “WiFi Calling” page, click on the registration link to start the onboarding process. If you don’t see a link, toggle WiFi Calling to “on.”
6. Enter your wireless phone number in the field: “Wireless Phone Number”.
7. Press the “Get Verification Code” button. Once you do this, you’ll receive a text message with the code.
8. Enter the verification code from the text message into the appropriate field on your screen.
9. Press “Submit”.
10. Accept the terms and conditions by pressing “Agree”.
11. Set up an emergency 9-1-1 address and tap “Continue” to confirm it. Note: You must complete this step, as emergency services won’t be able to detect your physical location when making calls over WiFi. This address must be a valid Canadian address and should be where you are most likely to be when using WiFi Calling.
12. Confirm the emergency 9-1-1 address by pressing “Use this address”.
13. Now you can close the set-up page and wait for the confirmation text message.
14. Once you get the text message, go back to the “WiFi Calling” or “Call” page and move the WiFi calling toggle to “ON”.
15. The WiFi Calling icon will appear on the phone’s status bar, indicating that WiFi Calling is connected and ready for use.

What type of WiFi connection do I need to use WiFi Calling?

To use WiFi Calling, you need access to a public or private WiFi connection. The connection must meet minimum required download and upload speeds of 1Mbps to support voice calls. Some WiFi connections may not support WiFi Calling.

Does WiFi Calling use data from my wireless plan?

No. When you make a call over WiFi, you’ll be using data from the WiFi network you’re connected to. Internet service charges and overage rates may apply from your internet service provider.

A one-hour WiFi voice call will use approximately 75 MB of data over a WiFi connection.

How is WiFi Calling billed when I’m in Canada?

Incoming calls and messages received over WiFi Calling while in Canada will be deducted from the airtime and messaging limits included in your wireless plan. 

Outgoing calls and messages sent over WiFi Calling while in Canada will be billed as follows: 

• Calls/messages to Canadian numbers will be deducted from the airtime and messaging limits included in your wireless plan, and no long distance charges will apply. If you exceed your monthly plan limits, overage rates and/or current pay-per-use wireless rates apply. 
• Calls/messages to non-Canadian numbers will be billed according to the rates outlined in your wireless plan or current Pay-Per-Use wireless rates. 

How is WiFi Calling billed when I’m travelling outside of Canada?

If you’re using WiFi Calling while outside of Canada, the following will be deducted from the airtime and messaging limits included in your wireless plan without any long-distance or roaming charges: 

• Incoming calls and messages received from anywhere in the world 
• Outgoing calls and messages made or sent by you to a Canadian number 

Can I make an emergency WiFi call to 9-1-1 while travelling within Canada or the U.S.?

Yes. If you plan on using WiFi Calling while travelling throughout Canada or the U.S., make sure to update the emergency address in your phone’s settings to the most likely location you’d be calling from. Your emergency address is the one that will be given to emergency services if you call 9-1-1. 

We recommend making emergency calls over a mobile network.

When will my phone use WiFi Calling versus a mobile network?

In most cases, when you have access to both a mobile network and a strong enough WiFi connection, your phone will automatically default to using WiFi Calling. This applies when you are within Canada and when you are roaming outside of Canada. 

For iPhones with iOS 9.1 or later, your phone automatically defaults to using WiFi Calling when you have access to both WiFi Calling and a mobile network. However, if you have an older version of iOS, your iPhone will automatically default to using a mobile network when in Canada, and WiFi Calling when roaming outside of Canada. 

For Android phones, your phone automatically defaults to using WiFi Calling when you have access to both WiFi Calling and a mobile network. However, you may change your settings on your phone to switch the default setting to a mobile network. 

How do I switch between the WiFi network and a mobile network during a call?

Usually, when you move between WiFi Calling and a mobile network, your call will drop. To avoid this, you should stay in your WiFi or mobile network’s range while you’re on the call. However, if you have an Apple VoLTE-enabled device or an Android VoLTE-enabled device with the WiFi Calling-preferred setting on and you’re moving between WiFi Calling and our LTE network, your call shouldn’t drop. Visit our rogers.com/coverage to see where you’re covered by our mobile network.

Are there any wireless features and services that won’t work with WiFi Calling?

Customers with any of the following features won’t have access to WiFi Calling: 

• Data blocked 
• Advanced Call Manager 
• Teletypewriter 
• Alternative Line Service 
• Wireless Priority Service (WPS) 
• Datacom 
• CS Data 
• FAX and USSD services 

Do location-based calls work with WiFi Calling?

Some location-based calls may not work if you’re using WiFi Calling outside of your phone’s local calling area. These calls include 3-1-1 (city services), 5-1-1 (traveller information) and 8-1-1 (health services).

What if I’m having trouble activating the WiFi Calling feature on my device?

If you’re having trouble activating the WiFi Calling feature, contact us and we’ll be happy to help.