Cloud Contact Centre
A cost-effective, easy-to-install call centre solution that
doesn’t need on-site infrastructure.
How can a Cloud Contact Centre solution help you?
Provide inbound and outbound customer communications across various channels without the need for on-site infrastructure.
By connecting you to customers via phone, email, chat and even social media, a cloud-based contact centre consolidates all customer interactions into a single dashboard. It makes providing excellent customer service easy. See how it can help enhance your customer service.
Benefits of a Cloud Contact Centre
Reduced costs
Reduce both CAPEX and OPEX by eliminating on-site infrastructure costs including troubleshooting and maintenance.
Improve agent performance
Empower your agents to better support your customers by gathering insights before the call. Improve training, quality and compliance performance with audio and screen recordings.
Enhance experience
Help ensure customer satisfaction by connecting with them on their preferred channels and routing contacts to the right agent based on skills, referrals, location and more.
Flexible and scalable
Cloud-based solutions allow you to easily scale up or down; with minimal setup requirements. You can choose between remote, hybrid and in-person work models.
Cloud Contact Centres in action
See how Crisis Services Canada improved call management to help save lives by connecting callers to a nation-wide network of service workers.
Find the right plan for your business needs
Standard Agent
Premium Agent
Enterprise Agent
Why choose Cloud Contact Centre from
Rogers Business?
360 Telco solutions
Get solutions for all your telecommunications needs in one place. Partnered with industry leaders like Microsoft, Metaswitch and Intermedia, to provide you with the best solutions.
Exceptional support
Consultation, deployment and ongoing support including 24/7 customer service infrastructure assessment, number migration and training for your agents.
Easy scalability
A contact centre solution designed for more than just enterprises. With options to customize quickly and easily, businesses of all sizes can take advantage – including SMBs.