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Unable to leave voicemail messages

Symptom

  • Callers are unable to leave voicemail messages on your line.

Cause

  • Customer owned equipment
  • Inside wiring
  • Voicemail is not active on the account
  • eMTA stall
  • The customer isn’t following the right steps to check for a new message
  • Feature has not been initialized by the customer
  • Provisioning/network issue

Resolution

  1. Ensure your voicemail has been setup correctly.
  2. Ensure your Call Forwarding is not enabled, as voicemail will not work if call forwarding is activated. To deactivate call forwarding enter *73.
  3. Ensure your voicemail is turned on by entering *92.
  4. Try shortening the number of rings before voicemail picks up.
  5. Ensure there are no fax machines or external answering machines (often built into phones) active which could intercept calls before they go to voicemail.
  6. Consult the manufacturer of the device for more information.