Understand indicator status on your Rogers Business Phone terminal
The front of your Rogers Business Phone terminal contains a series of LED lights (indicators). These lights indicate the status of various elements that provide your phone service. Occasionally, one or more lights may flash or go out. This article will help you understand the indicator status and troubleshoot common problems:
During normal operation
All the lights will remain on and steady, except for the Link LED.
The power light is flashing or is out
If the power light begins to flash or is out, the Rogers Business Phone Terminal isn't receiving AC power. Confirm that both ends of the AC power cable are properly connected. If the AC power cable is properly connected and the power light is still out, call our Business Support Centre at 1 (866) 727-2141 and ask for Technical Support.
The lights are flashing
If any of the Telephone 1 / 2 / 3 / 4 lights are flashing on front of the Rogers Business Phone Terminal, one or more phones are off the hook. Confirmthat all your phones are hung up properly.
The battery light is flashing
If the battery light on front of the Rogers Business Phone Terminal is flashing, the battery needs to be replaced. Call our Business Support Centre at 1 (866) 727-2141 and ask for Technical Support.
The battery light is off
If the battery light is off, try the following steps:
- Check the bottom of the Rogers Business Phone Terminal and make sure that a battery is present.
- If there is a battery, remove it and securely reinsert it. (You should hear a click.) The battery light may begin flashing to indicate that it is charging.
- If the battery light is still off, call our Business Support Centre at 1 (866) 727-2141 and ask for Technical Support.