Resolution

• Press the CBL (Cable) button at the top of the remote.
• Make sure that nothing is blocking the space between the remote and the digital TV box.
• When you press a button, do the lights at the top of the remote control flash? If not, replace the batteries.
• Try changing channels or increasing/decreasing the volume using the buttons on the front of the digital TV box. If this works, try the remote control again.
• If your problem continues, try reprogramming your Rogers remote.

To program the 5-button Rogers remote to control the volume on your TV:

• Press and hold the Setup button until one of the mode buttons (AUX, DVD, TV or CBL) flashes twice. Release the Setup button.
• Enter 9-9-3.
• Press and release the button for the mode (AUX, DVD, TV or CBL) of the device that you want your Rogers remote to control the volume for.

To program the 3- or 4-button Rogers remote to control the volume on your TV:

• Cover the infrared part on the front of the remote with your hand.
• Press and hold the CBL button and the Select button until the mode buttons or LED blink twice.
• While covering the front of the remote, press 9-9-3. The CBL button or LED will blink twice.
• Now press the TV button. The CBL button or LED will blink twice to confirm when the process is complete.
• Uncover the front of the remote and point it towards your TV. Check that your changes were accepted by testing the volume controls on the remote.
• If you see the digital TV box volume bar instead of your TV volume bar, your changes weren’t successful. Repeat these instructions.
• If you’ve tried the above and still need help, please contact us for assistance.