FAQs about Rogers 5G Business Internet
What is 5G Business Internet and who can get it?
Rogers 5G Business Internet delivers internet service over the Rogers mobile network. The same 5G network that connects mobile phones delivers this home Internet service. The Rogers 5G Business Internet device then converts the wireless signal into a WiFi signal that is accessible by the devices in your home.
Because Rogers 5G Business Internet is specifically designed for ongoing usage, you can only use it at your service address. Refer to the Rogers 5G network coverage map to make sure you’re setting up the device at a service address with 5G coverage.
If 5G is not available at your service address, your Rogers 5G Business Internet device will connect to the Rogers 4G / LTE network where available.
How can I set up Rogers 5G Business Internet?
For an easy setup, refer to the Nokia Quick Start Guide included with the Rogers 5G Business Internet device.
Setup is as easy as turning on your Rogers 5G Business Internet device and inserting the SIM card. The Rogers 5G Business Internet device will then automatically connect to the mobile network. Next, place the device at a good location to make sure you get the best service available. You can then connect your laptop, tablet, or other device to the 5G Business Internet device via Wi-Fi using the Wi-Fi name and password located on the sticker underneath the device. You can also connect your devices or via Ethernet cables using the two LAN ports located at the back of the device.
Where is the best place to set up my Rogers 5G Business Internet device?
Your 5G Business Internet device will work best when you keep it visible, upright and elevated on a shelf or table close to a window. Do not place your device in a closet. Wi-Fi coverage and speeds throughout the workplace will vary based on size, material, and layout of the building.
Can I use the 5G Business Internet device tomake voice calls or receive text messages?
The 5G Business Internet device is a data-only device. You can’t use it to make voice calls or send or receive text messages.
What video quality can I stream with Rogers 5G Business Internet?
For video streaming, you can stream up to 3 Mbps. This will allow you to stream video in up to 720p HD.
*Speeds may vary based on file size and quality.
Learn more about speeds required for upload and download activities.
What is the advantage of using Rogers 5G Business Internet over just using my phone to hotspot?
Rogers 5G Business Internet is specifically designed for ongoing usage. You will be able to connect to multiple devices at once and the power adapter allows for continual use.
If the Rogers 5G Business Internet service does not suit my needs, can I cancel the service and return the device?
Yes, you can cancel the service within the first 30 days and return the device in complete and original condition. We will refund the monthly service fee for your plan as well as the device cost. You will need to return the 5G Business Internet device through the same method you purchased it. The device must be returned in "like new" condition, including all original parts, components, and packaging.
How can I find the Nokia WiFi App on the App Store or Google Play?
Open the Apple App Store or Google Play, type “Nokia WiFi App” in the search bar.
How can I change my Wi-Fi password in the Nokia WiFi App?
The instructions to change the Wi-Fi password of the 5G Business Internet device using the Nokia WiFi App is listed below:
1. Tap on the blue Nokia access point box.
2. Select Edit.
3. Select the Edit pencil at the top right of the screen.
4. Select Continue on the warning.
5. Replace the existing Wi-Fi password with a new one and save.
6. The app will display a warning that it will take around 3 minutes for the changes to apply and will remain on a countdown screen.
As with all Wi-Fi access points, once the password is changed, users will have to “forget” the Nokia access point in the Wi-Fi settings of all devices previously connected to it via Wi-Fi, scan for Wi-Fi access points and add it back with the new password.
How can I monitor my Rogers 5G Business Internet plan usage?
You can view your usage online at any time by logging into Business Self-Serve.
Does Rogers 5G Business Internet offer Static IP?
No, Rogers 5G Business Internet does not offer Static IP addresses. However, it provides dynamic IP allocation, which means that IP addresses may change periodically based on network conditions and configuration settings.
Does Rogers 5G Business Internet use public or private IP?
Public IP. Having a public IP address allows devices to communicate with other devices on the network without additional network configurations.
Can I put the Rogers 5G Business Internet device in bridge mode?
No, the option to put the modem in bridge mode is not available.
Is usage unlimited with Rogers 5G Business Internet?
Yes, however after 500GB of usage speeds are reduced to 10Mbps download and 2 Mbps upload for the remainder of the billing cycle.
What speeds does Rogers 5G Business Internet support?
Up to 100 Mbps download / 10 Mbps upload speed. Speed is reduced to 10 Mbps download / 2 Mbps upload speed after exceeding 500 GB. Video streaming: Up to 3 Mbps (up to 720p HD) download speed.