Fix the black screen on your Rogers Xfinity Business TV
Trying to watch Xfinity Business TV but only seeing a black screen? There are a few potential reasons for this. Try these troubleshooting steps in sequence to solve the problem.
Step 1: Check for Outages
If it’s more than one TV in your home that you are having issues with, there could be a network outage in your area. Visit Network Help & Outages to ask our virtual assistant Anna if there are any service issues in your area.
Step 2: Double-check that your TV is plugged in and turned on
It seems obvious, but it’s a common mistake with modern TVs!
Step 3: Check the HDMI cable
Check the HDMI cable connecting your Xfinity Entertainment Box to the TV to make sure both ends are tightly connected.
Step 4: Try a different input
The TV may be on the wrong input. Using the TV Input button on your Xfinity Voice Remote or the Input/Source button on your TV remote, try toggling through each of the input options to see if one of them works.Tip: The best way to make sure your TV is on the correct input is to follow the HDMI cable from the Xfinity Entertainment box to the back of your TV and take note of the input it’s physically connected to.Once you know exactly to which input the Xfinity Entertainment box is connected (e.g., HDMI2), you can then use the TV Input button on your remote to switch your TV to that corresponding input.Note: If you’re trying different inputs but your TV display doesn’t show any indication of the inputs changing, there may be something wrong with your TV’s display or your TV is off or unplugged.
Step 5: Remove any third-party equipment between the Rogers Xfinity Entertainment Box and your TV
If you currently have any third-party equipment, like speakers or sound systems connected between your Xfinity Entertainment Box and your TV, try removing it so that your TV and Box are directly connected. This will rule out any issues that may be caused by extra equipment.
Step 6: Restart your Rogers Xfinity Gateway
Restarting your Xfinity Gateway is a simple way to resolve various technical difficulties. You can restart the modem by unplugging it for 15 seconds.
Still having issues?
If none of the above troubleshooting steps work, contact Technical Support and we’ll help you out.