By Manually Unplugging

• Unplug your Xfinity Entertainment Box.
• Wait 30 seconds.
• Plug your Xfinity Entertainment Box back in.

From the Help Menu

1. Press the A button on your Xfinity Voice Remote to open the Help menu.
2. Select Restart.
3. Select Restart again to confirm.
4. Wait a few moments for the system to reboot.

With the Power Button

1. Make sure your cables are tightly secured.
2. Hold the Power button on your Xfinity Voice Remote for 10 seconds. The Xfinity Entertainement Box will automatically reboot.

From Device Settings

1. Press the Rogers button on your Xfinity Voice Remote to open the main menu.
2. Select Settings (the gear icon).
3. Select Device Settings.
4. Select Power Preferences.
5. Select Restart.
6. Select Restart again to confirm.
7. A Rogers Xfinity Business TV welcome screen should display, then the Xfinity Entertainment Box will resume playing the previous channel.

Good to know:

If you’re still experiencing a problem with your Rogers Xfinity Business TV service, run through this checklist:

• The Xfinity Entertainment Box is on, set to the appropriate input source and tuned to one of your subscribed channels.
• All video cables between the Xfinity Entertainment Box and the TV are firmly connected.
• The coaxial cable feed is firmly connected to the Xfinity Entertainment Box and the wall jack.
• The cool-down warning isn’t on your Xfinity Entertainment Box. If so, take measures to remove your Xfinity TV devices from its overheated environment (i.e., remove any other devices stacked on top of it).
• If the Xfinity Entertainment Box video output is connected to a home theatre unit, the unit is on and set to the appropriate input source.
• The Xfinity Entertainment Box video output is connected to a TV through an HDMI or component cable connection. Turn the TV and the Xfinity Entertainment Box off. Wait one second, then turn both devices back on.