Apple Watch general help and support
Questions about your Apple Watch
What is required to set up a smartwatch plan for the Apple Watch on the Rogers LTE Network?
Learn what you need to set up an Apple Watch with Rogers
Do I get a new mobile number for my Apple watch with a smartwatch plan?
With smartwatch plans, your existing iPhone number is extended to your Apple Watch so you can receive calls and text messages the same way you do on your iPhone. As part of the activation process, you will receive a 10-digit smartwatch number for your Apple Watch. You can find this number on your bill and on your Wireless Service Agreement. It will be used only for billing purposes, and associated data usage for your watch will appear on your bill under this number.
Can I connect my Apple Watch GPS + Cellular to the Rogers network with a non-Rogers iPhone?
No, both devices must be activated on the Rogers network.
How do I manually pair my Apple Watch to my iPhone?
- Press and hold the side button on your Apple Watch until the Apple logo shows up.
- Tap the Watch app icon on your iPhone.
- Tap Start Pairing on the iPhone. Your Apple Watch should show an animation when you do this.
- Tap Pair Apple Watch Manually on your iPhone.
- Tap the Info icon on your Watch.
- Your Watch will display a five-digit code. Verify or enter that code on your iPhone.
- Your iPhone will then display a six-digit code. Verify or enter that code on your Watch.
- Tap Set Up Apple Watch once you have confirmed that manual pairing has been successful, and then follow the remaining instructions on your screen as usual.
What other SIM-enabled accessories can I use with smartwatch plans?
Currently, only Apple Watch GPS + Cellular is compatible with smartwatch plans.
How many smartwatches can I use with my smartphone?
You can share your Rogers smartphone number with one Apple Watch at a time.
Where can I use my smartwatch plan?
The Apple Watch’s cellular features work in any region in Canada covered by the Rogers LTE network.
Will my smartwatch roam outside of Canada?
No, you currently cannot roam with your Apple Watch over cellular. You can continue to use your smartwatch with Bluetooth while travelling to make and receive calls, and to send and receive text messages.
Where does my data usage for my Apple Watch show up on my bill?
As part of the activation process, you will receive a 10-digit smartwatch number for your Apple Watch. You can find this number on your bill and on your Wireless Service Agreement. It will be used only for billing purposes, and associated data usage for your watch will appear on your bill under this number.
What does the “Remove Rogers Plan” button inside the Watch app do?
This erases the information stored on your eSIM card and removes the Rogers network settings from your Apple Watch. However, this does not unlink the smartwatch plan with your iPhone. It also does not make any changes to your smartwatch plan so you will continue to be billed. If you would like to cancel your smartwatch plan, please contact us at rogers.com/contactus.
How do I enter my 9-1-1 address?
Enter your street number on line 1 and the name of your street on line 2 of the address screen.