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FAQs about ordering devices with Rogers Business Self-Serve
As a Rogers business customer, you can easily order a new line or upgrade your device using Rogers Business Self-Serve. Here’s all you need to know about device ordering—what to do, what not to do, and how to get it done.
General
Small business customers using My Business Account:
You can access My Business Account via MyBusiness Hub to perform a hardware upgrade or add a line.
Enterprise customers using Rogers Business Self-Serve:
Based on your user role and permissions, you can access Rogers Business Self-Serve via MyBusiness Hub to perform a hardware upgrade or add a line. 
No, you’re not able to upgrade your device for a line which is suspended. Please contact us with your request.
If you encounter any issues while performing a hardware upgrade or adding a line, please contact us and provide the event ID number displayed with the error.
For enterprise customers using Rogers Business Self-Serve:
- From the homepage, select Reports.
- Under Report Category select Wireless Eligibility Check.
- Under Report Type, select Hardware Upgrade Eligibility Report.
For small business customers using My Business Account:
You can check your hardware upgrade eligibility by verifying your device's balance.
- From the homepage, select the telephone number.
- In the Manage Device section, select Check Device Balance.
For enterprise customers using Rogers Business Self-Serve: 
Yes, you can use a token if there's a balance due on your device.
Placing an Order
For enterprise customers using Rogers Business Self-Serve:
If you have a Rogers Direct profile, we’ll automatically redirect you to Rogers Direct from Rogers Business Self-Serve. You can then proceed to place orders using your Rogers Direct profile.
For small business customers using My Business Account:
- Add a new line:
- From the My Business Account tile in MyBusiness Hub, select Add a line.
- Alternatively, go to My Business Account and select Add a New Wireless Line from the Services tab drop-down menu.
- Upgrade a device:
- From the My Business Account tile in MyBusiness Hub, select Wireless Hardware Upgrade.
- Alternatively, on the My Business Account homepage, select your telephone number and then select Upgrade from the Manage Device section.
- View your order history:
- From the My Business Account tile in MyBusiness Hub, select View Wireless Order Status.
- Alternatively, on the My Business Account homepage, choose View order status in the Device Order Inquiry tile.
For enterprise customers using Rogers Business Self-Serve:
From the homepage, select Account Maintenance and enter a 10-digit number.
- Add a new line: 
- Select Add a Line under Price Plan Details.
- Upgrade a device: 
- Select Upgrade Device under Latest Device Purchase. 
- Order accessories without a device purchase: 
- Select Purchase Accessories under Hardware Transactions. 
- Trade in an old device without a device purchase: 
- Select Trade-in Portal under Hardware Transactions.
- View your order history or request to return a device: 
- Select Hardware Order History under Hardware Transactions. 
- Select Return Device.
You can find support videos in the Help section of Rogers Business Self-Serve.
If you’re an enterprise customers using Rogers Business Self-Serve, you can place both standard orders and bulk orders for one or more lines.
For small business customers using My Business Account:
Ordering multiple hardware upgrades
You can upgrade up to 10 lines (subject to credit approval) per order.
Adding multiple new lines
You can add up to 20 new lines per order (subject to credit approval), with a maximum of 10 lines per cart and up to 5 carts per order. All lines within the same cart will have the same device, plan, and add-ons.
- If you want to increase the number of lines in your current cart, simply adjust the line quantity in the Subscriber Information section.
- If you need to add a new cart, select Add another line before proceeding to the billing information.
For enterprise customers using Rogers Business Self-Serve:
You can use the standard flow to order up to 10 new lines or hardware upgrades. Each of these lines can have its own unique configuration of device, plan, add-ons and accessories.
For enterprise customers using Rogers Business Self-Serve: 
You can use the bulk flow to order up to 25 new lines or 50 hardware upgrades in one order. You need to place orders in groups where all the lines in a group will have the same device, plan, add-ons and accessories. 
Order History and Shipping
Unfortunately, orders can only be shipped within Canada.
Orders placed via Self-Serve aren't delivered on the same day. If you would like same-day delivery of your device, please contact us.
Yes, you'll receive a confirmation email for your order to the email address entered when placing the order.
You can access order history to view past orders via Self-Serve by using either your order number or the phone number linked to your account.
For small business customers using My Business Account:
Go to the homepage and select View order status in the Device Order Inquiry section.
For enterprise customers using Rogers Business Self-Serve:
Go to the Account Maintenance page and select Hardware Order History under Hardware Transactions.
For Enterprise customers using Rogers Business Self-Serve:
- Visit the Rogers Business Self-Serve homepage.
- Select Account Maintenance and enter your 10-digit number.
- Under hardware transactions, select Hardware Order History.
- Then, choose Return Device.
For small business customers using My Business Account:
To request a new return waybill, please contact us and provide your order number.