How to complete a Hardware Upgrade on your My Business Account
Follow these steps to complete a Hardware Upgrade on your small business account.- Go to https://www.rogers.com/bss and select Continue to sign in.
- You can also go to MyBusiness Hub and select Sign in. And then select the My Business Account header.
- If prompted, select an account.
- Select the Subscriber from the Overview page or Services tab.
- Select Upgrade Device under the Manage Device section.
- Locate the Telephone Number you wish to upgrade.
- You can use the filters at the top to help locate the number
- Review the eligibility details by selecting View Details.
- If an Early Hardware Upgrade Fee is applicable, the amount will be displayed. Check the box to agree to the fee before continuing.
- If the current device is on Save & Return, you will need to specify if you will be returning the device.
- If you want to keep the device, select No.
- The Save & Return Payment amount that will be charged will be displayed.
- If you want to return the device, select Yes.
- A return kit with an RMA number will be included in your order to ship the old device back.
- If you want to keep the device, select No.
- If the line is not eligible, you can view the next eligible date by selecting Eligible Hardware Upgrade Date.
- Select Upgrade to continue.
- If you are returning a Save & Return Device, check the box as confirmation that the device meets the required conditions and select Continue.
- Complete the selections in each section and select Submit Order to complete the device upgrade order.
Please note:
- Device Offers with Save & Return will provide a one-time Save & Return credit towards the total device cost. The device must be returned by the last month of the 24-month term.
- For eSIM compatible devices, you can request an eSIM voucher. You will need to scan the QR code with your device to activate the eSIM.