Looks like you are visiting from the United States

Collaborate using Microsoft Teams Phone Mobile & Operator Connect

Q: How does Teams Phone Mobile support work?

Rogers Business is the only Canadian provider to offer Teams Phone Mobile and we will support any issues related to PSTN calling via both Teams and your mobile devices.

Q: How does Microsoft licensing work and what are the plan eligibility?

It’s the same as Operator Connect which requires a paid Enterprise license combined with a paid Teams phone standard license. There is an additional free add on Teams Phone Mobile license that is already required. In terms of plans, all Rogers corporate paid plans are eligible for the service. Please note: Android, IoS devices required for Teams integration.

Now you can turn your mobile phone into a fully functioning office.

Webinar: Discover Teams Phone Mobile

Join us to learn how to help employees connect and collaborate from anywhere across devices and Microsoft Teams using a single phone number.

Watch now

What is Teams Phone Mobile & Operator Connect

Stay connected wherever you work with a single business provided number for your mobile phone, desktop, and Teams devices. Simplify collaboration and productivity on the go with the protection and security you need.

Download Info Sheet

Combine the collaboration experience of Microsoft Teams with the call capabilities of a business phone, all within the Teams Admin Center. Initiate Canada-wide calls, even outside of the Teams environment.

Download Info Sheet

Find the right voice calling solution for your business

Teams Phone Mobile

Includes Operator Connect benefits, plus:

Experience the convenience of a single phone number for Teams, desktops and mobile phones. No more switching between phones or missed calls.

Eliminate redundancies and cost associated with multiple phone numbers, fixed lines, devices and hardware.

Access corporate security, privacy and compliance extended over all devices. Enable recording and retention to voice calls on mobile devices.

Reliable calling via cellular voice network or internet connection.

Operator Connect

Easily deploy calling to Microsoft Teams, including phone number provisioning from the Teams Admin Center.

Save on infrastructure and management costs by reducing the need to purchase, maintain and manage equipment.

Access technical support and shared service level agreements, with a trusted network connection powered by Microsoft and Rogers Business.

Make calls anywhere in Canada from within Teams with our Tier 1 national carrier network.

The Rogers advantage

First Global Provider

Rogers is the first provider in the world to bring native mobile experiences to Mircrosoft Teams with Teams Phone Mobile, and the first Canadian service provider of Operator Connect.

End-to-end support

We’re here to help. We offer one-on-one set up, migration and configuration support from a Microsoft-trained expert, plus our tech support team is available when you need them, 24/7/365.

Customized solutions

We offer multiple solutions for all your unified communication needs; including SIP, cloud PBX and Canada's only wireless-first cloud solution.

Easy payments and savings

View all apps together on one Rogers bill. Reduce OPEX when combined with select Mobile and Internet plans.

Helpful resources

Whitepaper: Collaboration drives success in hybrid work

Nearly 70% of Canadian organizations are redesigning their solutions and processes to build out a hybrid workforce. Discover how this shift impacts your business and what steps you can take to empower your employees.

Download now

Customer Story: Toronto and Region Conservation Authority

From monitoring for floods to tracking salmon, on-the-go communication is critical for TRCA staff. Discover how the team streamlined and modernized their approach for a flexible, scalable system.

Read now

Teams Phone Mobile FAQ

What is Teams Phone Mobile and how can I get it?

Teams Phone Mobile is another option for providing Public Switched Telephone Network (PSTN) connectivity with Teams and Phone System. With this, users can use a single business phone number in Microsoft Teams across both their mobile service and desk lines, and seamlessly transition between networks and devices. If your organisation is looking to enable a truly mobile workforce, providing more flexible and efficient mobile-centric user experiences along with enterprise-grade security and compliance settings, this is the solution for you. It is currently available for 1 year, 3 year and 5 year term contracts. Please speak to your Rogers Business specialist to learn more about how you can get access to it for your organisation.

How can I setup Teams Phone Mobile?

Teams Phone Mobile is as simple to set up as Operator Connect is today. Simply start with contacting our sales team who can assist you in assessing your current Teams infrastructure and support readiness. They can help identify customer tenant ID and ensure your emergency addresses in Teams are set and we take care of number provisioning. Once complete, customers can edit the number inside the Teams Admin Center and assign it to a correctly licensed user.

How does Teams Phone Mobile support work?

How does Microsoft licensing work and what are the plan eligibility?

Operator Connect
FAQ

What is Operator Connect?

Operator Connect is one of three options available for enabling external calling via Microsoft Teams, alongside Direct Routing and Microsoft Calling Plans. It allows you to provision your voice services directly within the Teams Admin Center. Using 1:1 network connectivity with Microsoft Azure, Operator Connect enables secure connections along with a high quality of service and reliability while minimizing the need for complex configuration.

Can you mix and match Operator Connect with Direct Routing?

Operator Connect can be used in conjunction with Direct Routing, Calling Plans, or both.

For example, if you are looking to integrate legacy infrastructure or a complex custom routing policy, while also wanting to simplify and enhance the collaboration capabilities of standard voice users - then you would want to have both Direct Routing and Operator Connect.

Additionally, the functionality and features of Operator Connect keeps growing and you can easily migrate from Direct Routing once the features you need are available.

Operator Connect vs. Direct Routing: which is better?

What do I need to get started with Operator Connect?

What is the minimum user size for Operator Connect?

This is dependent more on your ability to manage and support Microsoft Teams than number of employees. If your organization has a clear understanding of Microsoft Teams day 2 support options and the ability to triage and manage Teams administration, you are likely to be a great fit for Operator Connect. By design, Operator Connect is meant to offer the same GUI based administration that Microsoft Teams Calling plan can offer. This interface is easy to use and continues to improve all the time, opening Phone system support and administration to a wider audience.

Collaborate with Microsoft Solutions

Microsoft 365 for Small and Medium Business

Ensure your team can connect, collaborate and create from the office, home and on-the-go with Microsoft 365 for Small & Medium Businesses. 

People in conference room connecting over Microsoft Teams

Microsoft 365 for Enterprise

Enhance your operation with best-in-class tools, advanced cybersecurity and cost-saving consolidations.

Speak to an expert

Get a Call Back

Collaborate using Microsoft Teams Phone Mobile & Operator Connect

What is Teams Phone Mobile & Operator Connect

Teams Phone Mobile

Operator Connect

Find the right voice calling solution for your business