Certified Pre-Owned

When you purchase a Certified Pre-Owned device, the Rogers warranty* is:

• 6 months for iPhone and iPads and 12 months for Android smartphones and tablets.
• If your device was sent as a warranty replacement, your warranty is 90 days from the date of replacement or the original Rogers warranty period, whichever is longer. Please contact us for more details.

All our Certified Pre-Owned devices undergo thorough inspection and testing in these areas: 

• Connectivity - Wi-Fi and Bluetooth are checked; Test calls are placed to ensure connections are seamless.
• Audio - Microphone, earpiece, and loudspeaker are checked to ensure proper talking and listening volumes.
• Camera - Flash, video, lenses, and front and rear cameras are tested to ensure they're all functioning well.
• Display - Display screen and touchscreen are tested to ensure there are no dead pixels and that all gestures are properly detected.
• Sensors – All included sensors are checked (i.e., light, gyroscope and accelerometer) to ensure optimal performance.
• Buttons & Menu Keys - These are all individually inspected to ensure they are functioning properly.


We also sanitize all Certified Pre-Owned devices with isopropyl alcohol (70%) prior to shipment.

Just like with any of our brand-new devices, your Certified Pre-Owned device can be returned or exchanged as per the return policy.

If you have any issues or concerns about a Certified Pre-Owned device that you purchased here on rogers.com/business, you can return (or exchange) it if you meet the return criteria.

Acquiring used devices instead of new ones offers several benefits. Firstly, it allows for giving these devices a second life, delaying their journey to recycling or landfill. This not only saves the company money but also reduces electronic waste and the associated environmental impact. Additionally, choosing like-new devices showcases the company’s commitment to sustainable practices, demonstrating a proactive approach to responsible resource management. By incorporating used devices into their operations, the company aligns with circular economy principles and contributes to a more environmentally friendly business model.