Text with 9-1-1 (T9-1-1)
Text with 9-1-1 (T9-1-1) is a service available to people who are Deaf, Deafened, Hard-of-Hearing or Speech-Impaired (DHHSI) at no additional charge. Registering with the service allows you to communicate with emergency service operators using text messages after you dial 9-1-1.
Where is T9-1-1 available?
T9-1-1 is available to most Canadians across Nova Scotia, Prince Edward Island, New Brunswick, and Saskatchewan. It’s also available in many parts of Quebec, Ontario, Manitoba, Alberta and British Columbia.
Will it work on my device?
You need to have a mobile phone that supports this service, which uses a voice call and text messaging at the same time. We can’t guarantee that non-certified Rogers phones and unlocked phones on the Rogers network will work, since they haven’t been tested with this service.
All wireless phones launched since 2013 have been tested and confirmed to support T9-1-1 service. For pre-2013 phones, please check the following list to see if your phone is compatible.
T9-1-1 is not available on tablets, smartwatches, or landlines.
How to use T9-1-1
First, register to use T9-1-1.
In an emergency, dial 9-1-1 on your mobile device and select Call or Send to place an emergency voice call. You don’t need to communicate by voice, but you must monitor your device display to make sure the call is connected.
Shortly after the call is connected, you’ll get a text message from a 9-1-1 call centre. Reply with the information requested by the call-taker and keep the phone call connected to make sure they can assist you.
For more support on how to use T9-1-1, please visit how to make a T9-1-1 call.
To register for T9-1-1, please fill out the T9-1-1 registration form and verify your number.