Add a Line and Upgrade your device
1. Go to Account Maintenance
Type in a 10-digit number
2. Look for “Price Plan Details” to add a new line
Click on “Add a Line”
3. Look for “Latest Device Purchase” for upgrade
Click on “Upgrade Device”
4. To look into order history, click the link “Hardware Order History”
1. Go to Reports tab
2. Under Report Category choose “Wireless Eligibility Check”
3. Under Report Type choose “Hardware Upgrade Eligibility Report”
1. On the login page, click “Forgot your password?”
2. Enter your email address for your MyBusiness Hub profile.
3. You will receive an email containing a password reset link.
4. Click on the link to set your new password.
You can use either to perform a Self-Serve transaction of a hardware upgrade or add a line based on your role on Business Self-Serve.
No, the credentials used for your consumer services are now separate from the credentials used for your business services. This mean that all of your Rogers My Business Services can only be accessed through MyBusiness Hub, while your consumer services can only be accessed through your MyRogers.
https://mybusinesshub.rogers.com/
You can place both standard order and/or bulk order.
If you have a Rogers Direct profile, you can continue to place orders from your Rogers Direct profile.
Yes, when you see there is amount owing on the device, you can use a token (if available).
Yes, you will receive a confirmation email for your order to the email address entered when placing the order.
You can search for orders places via Self-Serve if you have your order number and/or the telephone number linked to the account.
To cancel an order, Please contact Rogers for Business at 1-877-274-3375 or email Rogers Business Support at Rogers.BusinessSupport@rci.rogers.com with your order number.
Unfortunately, at this moment orders can only be shipped within Canada.
Order up to 10 new lines, each with their own unique configuration of device, plan, add-ons and accessories.
In a bulk flow you can order up to 25 lines in a single order. You must order in groups where: lines in each group will have the same device, plan, add-ons and accessories.
For any problems faced when performing a hardware upgrade and/or add a line, please contact Rogers for Business at 1-877-274-3375 or email Rogers Business Support at Rogers.BusinessSupport@rci.rogers.com with the event ID number displayed for the error.
No, you will not be able to upgrade your device for a line which is suspended. Please contact Rogers for Business at 1-877-274-3375 or email Rogers Business Support at Rogers.BusinessSupport@rci.rogers.com with your enquiry.
Orders placed via Self-Serve are not delivered on the same day. If you would like same day delivery of your device, please contact Rogers for Business at 1-877-274-3375 or email Rogers Business Support at Rogers.BusinessSupport@rci.rogers.com for an order to be placed.
For any problems faced when performing a hardware upgrade and/or add a line, please contact Rogers for Business at 1-877-274-3375 or email Rogers Business Support at Rogers.BusinessSupport@rci.rogers.com with the event ID number displayed for the error.
