Blocking unwanted callers with Home & Away Online Manager

When the Block Unwanted Callers privacy feature in Home & Away_TM Online Manager is enabled, calls from private numbers and/or numbers on your Unwanted Callers List won’t ring through to your home phone. Instead, the caller will receive a message stating that you’re unavailable to take the call.

This article explains how to turn the Block Unwanted Callers feature on and off, and how to add and remove phone numbers from your Unwanted Callers List.

If you’re a Rogers Together With Shaw customer, skip to the bottom of this article for instructions on how to block unwanted or spam callers via My Shaw.

Getting Started: Opening the Home & Away Online Manager

To configure your Block Unwanted Callers privacy feature’s settings, start by opening the Home & Away Online Manager. Here’s how:

Sign in to your MyRogers account.
- If you're experiencing difficulties signing in, you can recover your MyRogers username or password.
- Don't have a MyRogers account? Register one to manage your services.
Click on Usage & Services.
Click on the Home Phone number you are looking to manage.
Click on Configure your current features. You are now on the Home & Away Online Manager home page.

Turning the Block Unwanted Callers feature on:

Open the Online Manager.
Select the Privacy tab.
Next to Block Unwanted Callers, select Configure.
You can choose to block the numbers in your Unwanted Callers List and/or anonymous callers who are using Call Display Block.
- To block calls from the numbers in your Unwanted Callers List, next to All callers on my Unwanted Callers List will receive a message stating you are unavailable, choose Yes.
- To block anonymous callers, next to All private callers will receive a message stating you are unavailable, choose Yes.
  Keep in mind: Many health care professionals, emergency services organizations and government offices use Call Display Block. If you’re having issues receiving calls from these numbers, change your settings to allow calls from private callers.
Select Next. You’ll be shown the changes to be made.
Select Confirm to save your changes.

Turning the Block Unwanted Callers feature off

Open the Online Manager.
Select the Privacy tab.
Next to Block Unwanted Callers, select Configure.
You can choose to unblock the numbers in your Unwanted Callers List and/or anonymous callers who are using Call Display Block.
- To stop blocking calls from the numbers in your Unwanted Callers List, next to All callers on my Unwanted Callers List will receive a message stating you are unavailable, choose No.
- To stop blocking calls from anonymous callers, next to All private callers will receive a message stating you are unavailable, choose No.
Select Next. You’ll be shown the changes to be made.
Select Confirm to save your changes.

How do I manage my Unwanted Callers List?

The Unwanted Callers List allows you to add up to 30 phone numbers that will be blocked whenever the Block Unwanted Callers feature is enabled.

Keep in mind: You can only block standard 10-digit North American phone numbers with the Block Unwanted Callers feature; it can’t block toll-free numbers (e.g. 1-800/1-877, etc.).

How to add a number to your Unwanted Callers List

Open the Online Manager.
Select the Privacy tab.
Next to Block Unwanted Callers, select Configure.
On the Block Unwanted Callers screen, select Manage My Unwanted Callers List.
- If the number you’re adding is long distance, select Yes.
- Or select No if you’re adding a local number.
In the Number field, enter the phone number you’d like to add to your Unwanted Caller List.
- E.g. 1-[area code]-[phone number].
In the Name field, name your new Unwanted Caller List entry.
Assign the entry a type (i.e. Home/Work/Mobile/Other).
Select Add.
You’ll now be shown your new entry on the Unwanted Callers List.
To confirm your changes, select Save Changes. To undo your changes, select Cancel.
Keep in mind: The number won’t be added until you complete this last step.

How to remove numbers from your Unwanted Callers List

Open the Online Manager.
Select the Privacy tab.
Next to Block Unwanted Callers, select Configure.
On the Block Unwanted Callers screen, select Manage My Unwanted Callers List.
Select View My Unwanted Callers List.
Check the box next to each Unwanted Caller List entry you want to remove.
Select Delete Selected Numbers at the bottom-left of the list.
To confirm your changes, select Save Changes. To undo your changes, select Cancel.
Note: The number(s) won’t be removed until you complete this last step.

Rogers Together With Shaw: How to use spam call blocking

If you’re a Rogers Together With Shaw customer, you can block unwanted or spam callers via the My Shaw website.

Spam call blocking helps to filter out unwanted calls made to your home phone. With this feature activated, we'll automatically detect and block suspicious calls, including those from unregistered telemarketers. Spam call blocking is an opt-in feature, meaning it'll be off by default until you choose to activate it.

Turn spam call blocking on or off

You can turn spam call blocking on or off any time using the My Shaw website. When spam call blocking is on, spam calls will go straight to your voicemail. If you don't use voicemail, spam calls won't come through at all.

To activate spam call blocking:

Go to my.shaw.ca and log in.

Select My Services > Phone.

Scroll down to Manage settings > Privacy and select Edit.

Under Privacy Settings, select Block calls.

Select the Spam call-blocking toggle switch to turn this feature on or off.

- From this page, you can also turn on or off Do Not Disturb or block Anonymous calls.

Note: Spam call blocking can't be activated using the My Shaw App. Please use the My Shaw website as shown in the steps above.