How to verify device compatibility for BYOD plan

To make sure that you can connect to our network, compare your device’s specifications to the network frequencies listed below.

Our network availability varies by frequency. Devices that support more frequencies, both within a network technology and across different network generations, will have access to more wireless coverage.

Also, keep in mind that some services (such as Wi-Fi Calling and VoLTE) might not be compatible with all devices purchased elsewhere even if they have the right frequencies to connect to our network.

Our network supports the following frequencies:

Whether you purchased a device from a non-Rogers authorized dealer, received it as a gift, or found the device, it is important to verify if the device has been reported as lost or stolen. Any device reported will be added to the national blacklist by the device’s unique IMEI number.

To check if your device has been blacklisted enter the IMEI number (this 15-digit number can usually be found within the device menus or physically on the device) here.

Devices sold in Canada after December 1, 2017 come unlocked. If your device was purchased in Canada prior to this date, or was purchased from another country, you can check if it is locked by inserting an active Rogers SIM card into the device. If the device asks for an unlock code or says SIM Not Supported, then the phone is locked.

If you’re using an iPhone and it has the latest iOS version, you can also go to Settings > General > About > Carrier Lock to confirm if your phone is locked.

If your device is currently locked to another network, it needs to be unlocked. Contact the original wireless provider for assistance (Rogers can only assist in unlocking devices purchased from Rogers). For more device unlocking FAQs, click here.

When bringing your own device to Rogers, it will often still have the previous carrier’s configurations. This may cause issues using certain Rogers wireless features. Click here for Rogers APN settings to validate your device has been configured properly. Contact your device manufacturer for support if required.

You should also enable data roaming on your device to ensure access to Extended Coverage. For more Extended Coverage FAQs click here.

Steps vary for each device so refer to your user manual, contact your device manufacturer, or refer to our Rogers Wireless Support section for assistance.