1900 MHz Shutdown on our 2G and 3G Wireless Networks

We’re phasing out older technologies (1900 MHz) on our 2G and 3G networks beginning June 7, 2021.

We are evolving our wireless network to bring Canadians next generation technology.

This means after June 7, 2021

• Devices that rely exclusively on 2G or 3G 1900 MHz to connect to our wireless network will stop working starting in select areas.
• In areas where 2G and 3G 1900 MHz is not immediately turned off, unsupported devices may not have service when travelling or will be impacted as we continue our shutdown in more places.

Prior to June 7, 2021 we will contact customers who may be impacted by the upcoming network changes.

We recommend you check with your phone’s manufacturer for the device’s specifications – if the device does not indicate it supports the 850 MHz network frequency, you may lose service.

You may also contact usfor help or visit your nearest Rogers retail location.

Devices that use the following frequencies are compatible with our network:

It’s good to know that the availability of each frequency listed above varies by cell site, and devices that support more frequencies, both within a network technology and across different network generations, will have access to more wireless coverage.

Newer devices from Rogers offer many benefits*:

• Improved coverage
• Faster network speeds
• Better quality voice calls
• Access to Extended Coverage

* May be subject to network, device or plan requirements.

Older phones that rely on 2G or 3G 1900 MHz to connect to our wireless network will stop working in some areas starting June 7, 2021 with more places to follow.

Some older phones may continue to connect to our network after June 7, 2021 but will not be supported after this date. As we continue to make upgrades to the Rogers network, or if you travel to areas that have already been impacted, unsupported phones will stop working as we phase out these older technologies across our network.

You may be impacted by this change.

Some older LTE phones and LTE phones purchased elsewhere may not be VoLTE compatible which means they connect to our 2G or 3G network to make voice calls and send text messages. If your device relies on 2G or 3G 1900 MHz you will lose service on or after June 7, 2021.

If you are using a non-VoLTE device, you should upgrade to a newer device from Rogers that is VoLTE compatible to avoid a service disruption.

VoLTE (or Voice over LTE) lets you make calls over our 4G LTE network instead of using traditional 2G or 3G networks. VoLTE gives you more wireless coverage to make voice calls and offers better audio. This service also allows you to talk while browsing at 4G LTE speeds and provides seamless calling (your call doesn’t drop) when moving between our LTE network and Wi-Fi.

Most Rogers postpaid customers with an LTE or 5G SIM card, a VoLTE-compatible phone and updated device software can take advantage of this enhancement automatically. You can learn more about VoLTE here.

If you are having issues enabling VoLTE please contact us.

Devices relying on 1900 MHz to connect to our 2G or 3G network or that are not VoLTE compatible will no longer be able to make 9-1-1 emergency calls on the Rogers wireless network in areas where 1900 MHz has been shut down.

A device does not need to be active to call 9-1-1 but it does need a network connection. As Rogers is the only 2G carrier in Canada, 2G devices that rely on 1900 MHz will lose their connection to our network and will not be able to dial 9-1-1. 3G devices that rely on 1900 MHz may connect to another carrier’s wireless network to dial 9-1-1 if coverage is available. As the device is not active there will be some limitations. It is important to note if you are disconnected during the emergency call the 9-1-1 operator will not be able to call you back.

To avoid a loss of service customers should upgrade to a newer device from Rogers that is VoLTE compatible.

No, it will not impact how you roam today if you are using a device that is compatible with our network after June 7, 2021.