If you are having issues receiving calls on your phone, please follow the troubleshooting steps below.
Note: If you have no signal at all on your phone, visit this page for troubleshooting steps.
If you are having issues receiving calls on your phone, please follow the troubleshooting steps below.
Note: If you have no signal at all on your phone, visit this page for troubleshooting steps.
Try turning your phone off and waiting for 30 seconds before turning it back on. Sometimes this can help.
For steps on how to restart an iPhone or Android phone, visit Restart your wireless phone.
Once your phone is back on, try receiving a phone call. If phone calls are not working, and you don’t have bars of signal on your phone, learn how to restore service on your phone. If you do have signal, please continue to the next step.
The Do Not Disturb feature can route all of your calls to voicemail. Use the settings below to ensure that is turned off.
Using the steps below, make sure you have not blocked or silenced calls by accident.
Note: every Android is slightly different, but all should follow this basic formula.
To confirm all your calls are not being forwarded, please follow the steps below. These steps are the same regardless of your phone type.
Please follow the steps below to test a different network option.
Note: every Android is slightly different, but all should follow this basic formula.
Try receiving a phone call and note if it works and then switch the network mode back to the previous selection and continue to the next step.
If the steps above have not fixed your issue, please visit the Wireless Troubleshooting page for additional support, where you will be able to check for outages and get assistance from our Virtual Assistant Anna.