How to Fix Wireless Cellphone Data Issues

Try turning your phone off and waiting for 30 seconds before turning it back on. Sometimes this can help.

For steps on how to restart an iPhone or Android phone, visit Restart your wireless phone.

The following steps will help you turn the WiFi off on your phone. This will help confirm that the problem is with the cellular data and not the WiFi connection.

1. Select Settings.
2. Select WiFi.
3. Toggle off the switch beside WiFi so the switch is no longer green.

Note: While every Android model is slightly different, most will follow this basic formula.

If the WiFi icon is in your Quick Settings bar:

1. On the main screen, swipe down from the top of the screen with your finger. This should show your notifications and the Quick Setting bar.
2. If WiFi is turned on, the WiFi icon should be lit up. Tap the icon to turn off WiFi.

If you don’t have the WiFi icon in your Quick Settings bar:

1. Select Settings from your app list.
2. In Settings, select Connections (on different software versions, this may be called Network and Internet).
3. Toggle WiFi off so it isn’t showing any color.

With the WiFi turned off, try to browse to a few different websites. If browsing works with WiFi turned off, your WiFi connection may be causing your browsing issue.

Please refer to your Home Internet provider or visit Rogers Internet Support for additional assistance.

If your smartphone has poor signal (1–2 bars) or no signal at all, this could be the cause of your data issues. Please move to an area with better signal coverage to test again. If you’re in an area where you should have signal (or stronger signal), learn how to restore service on your wireless device.

The following steps will help you check if your cellular data is turned on.

1. Select Settings.
2. Select Cellular.
3. Toggle Cellular Data on so the switch turns green.

Note: These are steps to follow if your cellular data isn’t working at all. If a specific app isn't working, you can scroll down in the Cellular page and make sure cellular data is turned on for that app.

Note: While every Android is slightly different, most will follow this basic formula.

1. Select Settings.
2. Select Connections (on different Android versions, this may be called Network and Internet). For older Android version you may skip this to go to the next option.
3. Select Data Usage.
4. Make sure Mobile data is toggled on. (Depending on your software version, this may be called Cellular Data.)

Sometimes an overdue balance on an account can cause cellular data to be suspended. Make sure this isn’t the cause of your issue by confirming your account balance.

You can log into MyRogers to check your balance and make a payment, if needed. If this was the issue, please reboot your phone and test your cellular data once you’ve made a payment.

Most Rogers wireless plans include Data Manager. This lets you monitor data usage on each line on your account or even turn off cellular data. Check to make sure your data is not turned off in MyRogers by following these steps:

1. Log in to your MyRogers Account.
2. Select the wireless number that is experiencing data issues.
3. Scroll down to the Data Access toggle, right above the boxes that show your plan and device.
4. Toggle it On if it is turned off.

Sometimes the internet settings on your phone can be changed or corrupted, causing data issues. Please follow these steps to check the settings and if needed, correct them.

1. Select Settings.
2. Select General.
3. Select Reset.
4. Select Reset Network Settings. (Note: All WiFi and Bluetooth settings will be erased.)
5. Your iPhone will restart automatically.

Learn how to connect to WiFi again.

Note: While every Android is slightly different, most will follow this basic formula.

1. Select Settings.
2. Select Connections (on different Android versions, this may be called Network and Internet).
3. Select Mobile Networks. (You may need to click More first.)
4. Select Access Point Names (APN).
5. Tap the access point that's selected (you’ll see a dot or a checkmark beside it).
6. Check your APN Settings to confirm that the correct APN settings are listed. (Mobile APN Settings)
7. If there is no APN on this screen, add a new APN. Select the plus sign (+) or select the Menu Button (3 dots) and choose Add APN. Enter the settings provided above and adjust nothing else. Select Save.

A VPN on a phone could lead to cellular data issues. Use the following steps to see if you are using one on your phone.

1. Select Settings
2. Select General.
3. Select VPN.
4. If the screen shows Add VPN Configuration, then that means you have no VPN set up and can move on to the next step.
5. If you see any VPN’s with an beside it, tap the icon and delete the VPN. (Note: You’ll need to add the VPN back later if you want to use it again).

Note: While every Android is slightly different, most will follow this basic formula.

1. Select Settings.
2. Select Connections (on different Android versions, this may be called Network and Internet).
3. Select More Connection Settings.
4. Select VPN. If you see a gear icon, that means VPN is set up. Select the gear.
5. Delete the VPN profile.

If the steps above have not fixed your wireless data issues, please visit our Network Help & Outages page, where you can ask our virtual assistant Anna about outages or other network issues.

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