Extended Network Coverage Eligibility, Usage & More
Who is eligible for Extended Coverage?
Almost all of our plans qualify for Extended Coverage. You just need to be a postpaid wireless customer with a compatible device and with data roaming enabled (for access to data services). Extended Coverage is meant to provide additional coverage when the Rogers network is out of range or when your device is no longer connected to the Rogers network.
Extended Coverage is intended for limited and occasional use. As such, the majority of your monthly usage must occur on the Rogers network. Wireless Home Phone, Wireless Business Phone, Rocket Hub, prepaid and zone-based or calling circle plans are not eligible for Extended Coverage.
How will I know when I’m using Extended Coverage?
When you travel outside the Rogers network and your device is no longer connected to the Rogers network, you get connected to Extended Coverage. It is also possible that your device will connect to Extended Coverage within the geographical areas covered by the Rogers network (including in major urban centres) when your device is no longer connected to the Rogers network. On most devices, you’ll see EXT or a roaming indicator on your device screen.
Do I need to do anything to start using Extended Coverage?
Talk and text services will work once your device connects to Extended Coverage. To use the internet for email, maps and more, just make sure data roaming is turned on in your device settings.
How is usage billed when I am connected to Extended Coverage?
There is no additional charge to use your device with Extended Coverage. So any talk, text or data you use while connected with Extended Coverage is included as part of your current plan and will be billed in the same way as usage on the Rogers network.
How will the experience be different while connected with Extended Coverage?
Your device will always connect to the Rogers network if it’s available. Once you travel outside the Rogers network area, your device will automatically connect to Extended Coverage, if available. It is also possible that your device will connect to Extended Coverage within the geographical areas covered by the Rogers network (including in major urban centres). If you’re on a call when you connect to Extended Coverage, the call will drop. Once you see EXT appear on your device screen, you can call back to complete your call. A few enhanced features may not be available, including:
Name Display
4-1-1 Directory Assistance Call Completion
Pound numbers (#) and short codes
N-1-1 codes:
- 2-1-1: Community Information
- 3-1-1: Non-Emergency Municipal Government
- 5-1-1: Weather & Traveller Information
- 7-1-1: Access to Message Relay Service (MRS) by the deaf
- 8-1-1: Non-urgent Health Teletriage Services
Please note that Rogers and our roaming partners may, without notice, change geographical coverage areas. Rogers is not liable for any loss suffered as a result of any disruptions or outages to Extended Coverage, or as a result of any changes to areas where Extended Coverage is available.
What are the usage limitations of Extended Coverage?
Extended Coverage is meant to provide additional coverage, including when you are outside of the Rogers network. It is also possible that your device will connect to Extended Coverage within the geographical areas covered by the Rogers network (including in major urban centres). Extended Coverage is available for most Rogers postpaid wireless customers (excluding Wireless Home Phone, Wireless Business Phone, Rocket Hub, prepaid and zone-based or calling circle plans).Video streaming may be limited to standard definition. Extended Coverage is intended for limited and occasional use. As such, the majority of your monthly usage (talk, text and data) must occur on the Rogers network. If the majority of your monthly usage occurs while connected to Extended Coverage, we may restrict or limit your access to Extended Coverage on an ongoing basis.
Is LTE available with Extended Coverage?
Yes, Extended Coverage provides LTE speeds in select areas.