Rogers Xfinity app offers streamlined Parental Controls to help promote a safe online experience for your household. Learn more about Rogers Xfinity app's Parental Controls, from how they work to what content they block.
Rogers Xfinity app is available exclusively for Rogers Internet customers with the Rogers Xfinity Gateway. Not sure if this is your modem? Check under “Internet” on your MyRogers account.
These Parental Controls help to reduce the risk of accessing content generally deemed to be inappropriate while connected to your WiFi network or via Ethernet.
Attempts to access inappropriate content on devices assigned to an Rogers Xfinity app profile with Parental Controls turned on will be redirected to a block page. In the case of secure (https) websites or mobile apps, the block page may not be displayed, but access is still prevented.
Note: Parental Controls for Rogers Xfinity app will not block inappropriate content available through your Rogers XfinityTV service. Learn more about Parental Controls on Rogers Xfinity TV.
While blocking of inappropriate websites and applications can never be guaranteed and practicing online safety is always recommended, content deemed as inappropriate could potentially include profanity, sexual content, violence, child abuse, software piracy, copyright theft, malware, spyware, depictions of alcohol, tobacco, weapons, gambling or drug use.
Note: In addition to the Parental Controls option for each profile, Rogers Xfinity app also offers Advanced Security for all devices connected to your home network in order to reduce the risk of accessing known sources of malware, spyware and phishing. Learn more about Advanced Security with Rogers Xfinity app here.
After activating Parental Controls on Rogers Xfinity app, the following protective search settings will be automatically turned on:
Google: SafeSearch on
Bing: SafeSearch Strict
YouTube: Restricted Mode on
These services’ protective settings help limit exposure to potentially explicit content for the associated websites and apps.
Rogers has engaged a third-party vendor who maintains a database that maps online content to a set of over 400 categories such as social media, automotive, gambling, violence, adult content, etc. Based on industry standards, best practices and experience, our vendor has recommended which categories are generally deemed appropriate for all ages.
Content mapping is updated regularly by the vendor to help ensure a comprehensive list is maintained.
Parental Controls should be enabled fairly quickly, depending on the device and its caching. Content that was already accessed on a device may be cached and, therefore, may still be accessible on that device for up to 24 hours.
Parental Controls are intended to help prevent devices from accessing inappropriate online content; however, they are not guaranteed to block access to all inappropriate sites and applications. Practicing online safety is always recommended.
Please contact us at ignitewifiblock@rci.rogers.com and we’ll take a look at the categorization of the website in question.
Access the Rogers Xfinity app >
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