The information below covers our Digital TV service/products.
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Unable to use the power, channel, Guide or PVR buttons
Symptom:
- I’m unable to turn my set-top box on/off.
- I’m unable to change channels on my set-top box.
- I’m unable to use the Guide button.
- I’m unable to use the VCR or PVR function buttons.
Causes:
- Remote hardware issue
- Infrared receiver is blocked.
- Low battery or batteries installed incorrectly.
Resolution:
- Press the [CBL] button at the top of the remote. Attempt to use the remote again.
- Ensure that there is no obstruction between the remote and the digital set top box.
- Check the battery installation or replace the batteries.
- If your problems continues, try rebooting your set-top box.
Unable to use the volume buttons
Symptom:
- I’m unable to change the volume.
Causes:
- Remote hardware issue.
- Infrared receiver is blocked.
- Low battery or batteries incorrectly installed incorrectly.
Resolution:
- Ensure that there is no obstruction between the remote and the digital set top box or TV.
- Check battery installation or replace the batteries.
- If your problem continues, try reprogramming your Rogers remote:
Note:
- Only Rogers remotes are supported. We’re unable to support 3rd party remote hardware.
- Infrared receiver extenders are no longer supported.
If you require more information or further assistance please contact us.