Keep in mind that all speed tests are not made alike, and for various reasons each one may provide different results.
We suggest that you start speed testing with the eero app:
eero app speed test:
A couple things to know about the eero app speed test:
- The eero app speed test only reports download and upload speeds between a nearby server on the Internet and your Wall-to-Wall Wi-Fi hub.
- So, the speeds the app reports should closely mirror the actual speeds of your Rogers Internet package.
Example: If you have Rogers IgniteTMGigabit Internet (with up to 1 Gbps download, and up to 30 Mbps upload speeds), the speeds the app reports should be similar.
Next steps: If the speeds reported by the eero app are a lot slower than your package’s advertised speeds, then there may be a problem with your home Internet connection.
If so, please contact us for additional assistance.
If you ran the eero app speed test and the speeds reported were comparable to your Internet package’s actual speeds but you’re still not getting the speeds you expect on your devices, try running an Ookla speed test.
Ookla speed test:
A couple things to keep in mind about the Ookla speed test:
- Unlike the eero app speed test, which only reports on download and upload speeds between a nearby server on the Internet and your Wall-to-Wall Wi-Fi hub, the Ookla speed test shows you the download and upload speeds from the Internet to the device running the test (i.e. mobile phone or computer, etc).
- Because devices connected by Wi-Fi face more speed hurdles than devices connected directly to the Internet via Ethernet cable (e.g. your Wall-to-Wall Wi-Fi hub), it’s possible that Ookla may report slower speeds than the eero app.
How do I run an Ookla speed test?
If you’re on a computer, try running a speed test from here. Or if you’re on a mobile phone, download and run the Ookla Speedtest app (available on iOS and Android).
Where should I take the speed test, and what should I be looking for?
Be sure to take the speed test from several different locations in your home. As a point of comparison, you’ll also want to try the speed test next to your Wall-to-Wall Wi-Fi hub, where speeds should be highest.
Next steps: If the speeds are much lower than the speeds in your package’s advertised speeds and if these speeds are typical to what you’ve seen in the past, then there may be a problem with your home Internet connection.
If so, please contact us for additional assistance.