One Way Voice occurs when you and/or the other person you’re talking to can’t hear each other. It can also prevent you from hearing dial-tone, which sometimes gets confused for your phone service not working at all. Here’s a quick check you can do to see if that’s the case: call your home phone line. If it still rings but noting can be heard when you pick up, you’re experiencing One Way Voice.
Note: If One Way Voice only occurs on long distance calls to or from specific locations, the person who dialed the call should write down the date, time, and number called then contact their service provider. Only the service provider for the person who dialed the call will be able to determine where the failure is. However, if you have One Way Voice on all calls regardless of the destination, continue to the next steps.