Here’s what you can order online via Rogers.com:
- Rogers Wireless devices and plans
- Smart Home Monitoring hardware
- Upgrades to your existing Rogers plan or bundle
Buy Online
Delivery Information
When will I receive my online order?
Pending inventory availability, your online order will be delivered within 2 to 5 business days unless otherwise indicated on the device page. Most customers in the Greater Toronto and Greater Vancouver areas will receive their order within 48 hours. Devices on pre-order or backorder will have longer estimated shipping dates which will be indicated at the time of purchase.
Will I receive a notification email when my online order has shipped?
Yes, you’ll get a shipment confirmation email, including a tracking number for your order. Some customers may also receive SMS messages from their courier when their order has shipped, so please check your MyRogers profile to make sure your contact number is up to date.
I’ve ordered my device or hardware, but I haven’t received a shipping confirmation. What’s going on?
If it’s been more than two business days since you’ve placed an online order for a device or piece of hardware currently available in the market and you’ve not yet received a shipment confirmation email, please contact us.
Note that if your device was on pre-order or backorder, your shipping timelines were indicated at the time of purchase and are longer than 2 to 5 business days.
Do I need to be home to receive my order?
Orders are delivered from Monday to Friday between 8 a.m. and 5 p.m. local time. It’s best if you’re home to receive your order. However, if no one is there to receive the order, our courier partner will leave a notification card with instructions on how to collect your package from your courier’s local depot.
Your shipment will be available to pick up for up to 10 business days at the depot before being returned to us. To avoid having your package returned, make sure there’s someone in your shipping address that can receive and sign for your package(s).
How do I cancel an order that is still in transit?
To initiate a return or exchange on a device you ordered, please contact us at 1 877 224-9832. You can also learn more about our return policy.
What can I do if my wireless device order is delayed?
If you haven’t received an order shipment confirmation email within 2 business days of placing your order online or with a call centre agent, please contact us.
If you’ve received an order shipment confirmation email but haven’t received your device within 2 to 5 business days of placing your order, you can contact the courier for a shipment status update.
Your confirmation email will contain a link to the courier’s website. You can also use the following contact information:
Canada Post
www.canadapost.ca
1-866-607-6301
Purolator
www.purolator.com
1-888-744-7123
Existing customer
As an existing Rogers customer, where can I go to upgrade my device or hardware?
You can upgrade your Rogers Wireless device here.
You can order additional hardware for your Smart Home Monitoring system here.
IMPORTANT: After completing your order, please check your MyRogers profile to make sure your contact number is up to date as you may receive order updates from your courier.
What if I want to purchase an upgrade that doesn’t appear to be available online?
Just give us a call at 1 844 370-1515.
New customer
As a new Rogers customer, where can I go to purchase new products or services?
You can order a new Rogers Wireless device here.
You can order new Smart Home Monitoring hardware here. To order the Smart Home Monitoring service, contact us.
As a new Rogers Wireless customer, can I bring my own phone or tablet and connect it to the Rogers LTE network?
Yes – you can either:
- Bring your own phone or wireless-enabled tablet onto a no-commitment (No Term) monthly-tiered plan based on your data usage, or
- Add it as an additional line onto a Rogers InfiniteTM plan, where data is shared on up to 10 devices.
Both of these options are available here.
Pay as You Go
Where on Rogers.com can I buy a Pay As You Go device?
To buy available Pay As You Go devices, contact us.