Everything you need to know about setting up your eero mesh network after a move or modem reset

You’re just a few steps away from setting up your Rogers Wall-to-Wall WiFi – hub and beacon (eero) network—world-class WiFi for your connected home.

New to whole home W-Fi? Visit the Wall-to-Wall WiFi page to learn how our whole-home WiFi solution works to blanket every room in your home in fast, reliable WiFi.

!! Who this article is for:
Rogers Internet and/or Rogers Xfinity TV customers who have had Wall-to-Wall WiFi, powered by eero installed in their residence by a Rogers technician, and have either:

1. Factory reset their Rogers modem
   Or
2. Moved (migrated Rogers services) to a new residence and chosen the self-install option; i.e. customers that have transferred their Rogers services to a new address and set up a new Rogers WiFi modem without the aid of a technician.

Moving day just around the corner? Make your move easier with dedicated help from a Rogers Moves Concierge_TM.

Before proceeding with the below steps, be sure to set up your Rogers WiFi modem first. For step-by-step help, see How to set up your modem and WiFi.

Didn’t move or factory reset your modem, but experiencing technical difficulties with your eero mesh network?

Check out our support article on when and how to reset your Wall-to-Wall WiFi hub and beacon(s) network.

Tip: Even though resetting your Wall-to-Wall WiFi hub and beacon(s) can be a useful troubleshooting step, we recommend trying simpler steps—such as power cycling your Wall-to-Wall hub by unplugging its power cable, waiting 30 seconds, and plugging it back in—first, before attempting a reset.

!! Who this article isn’t for:

Customers who recently ordered Wall-to-Wall WiFi, powered by eero.

To ensure optimal set up of your whole home WiFi system, a technician will always be dispatched for initial installation and set up.

OK, I read the above and I’m confident that this article is for me…

So how do I set up my eero mesh network?

To set up your Wall-to-Wall WiFi (eero) network:

1. Set your Wall-to-Wall WiFi hub network to Bridge Mode (Easy)
2. Turn off your Rogers WiFi modem’s wireless network (Moderate difficulty)

The first step in setting up in setting up your Wall-to-Wall WiFi network is to confirm that it is set to Bridge Mode.

With your Wall-to-Wall WiFi network set to Bridge Mode your Rogers modem/router will manage your network connections while eero will provide WiFi access.

Head’s up! Though setting your Wall-to-Wall WiFi network to Bridge Mode will give you all the benefits of mesh, it will mean that you can’t manage some advanced network features in the eero app.

Tip: After you’ve placed your Wall-to-Wall WiFi hub to Bridge Mode and turned off your Rogers modem’s WiFi network, you can manage your network’s more advanced features—i.e. DNS, DHCP reservations and port forwarding, etc.—in your Rogers modem’s settings. Skip ahead to learn how.

Bridging your Wall-to-Wall WiFi hub and beacon(s)

1. Open the eero app.
2. Tap on the hamburger menu on the top left.
3. Choose Network settings > Advanced settings.
4. Tap DHCP & NAT.
5. Ensure that Bridge is checked. (If it isn’t already checked, be sure to check it.)
6. Tap Save on the top right.

After you’ve set your Wall-to-Wall WiFi network to Bridge Mode the second, and last, step to setting up your eero network is to turn off WiFi on your Rogers modem.

Caution: After you turn off WiFi on your Rogers modem, you will no longer be able to connect to your modem wirelessly; until you turn on its WiFi again or perform a factory reset, you’ll only be able to connect to your modem via Ethernet cable .

This article features instructions for shutting off WiFi on the following Rogers modems:

Rogers Xfinity Gateway
Arris XB6

Rocket AC WiFi Modem
Hitron CGN3, CGN3ACR, CGNM3552

Rocket AC WiFi Modem
Hitron CGN3AMR

Gigabit Modem
Hitron CODA4582

TIP: Don’t see your modem here? Contact us for step-by-step support, 24/7.

If you have the Rogers Xfinity Gateway (XB6)

Rogers Xfinity Gateway
Arris XB6

Follow these steps to turn off WiFi:

Step 1

Connect to your Rogers Xfinity Gateway in one of two ways: wirelessly (i) or via Ethernet cable (ii):

1. From a computer or tablet, connect to the home wireless network being broadcast by your Rogers Xfinity Gateway.
2. Plug an Ethernet cable into a free LAN port () on your Rogers modem and on your computer.

Step 2

Open a web browser, enter 10.0.0.1 in the address bar and press the Enter key.

Step 3

Enter the following default settings to access your modem’s settings and select Login.

• Username: admin.
• Password: password (or your current Rogers Xfinity Gateway password)

Step 4

On the left-hand side, select Gateway, then WiFi.

Step 5

Your dual-band WiFi modem broadcasts two WiFi networks (2.4 GHz, 5 GHz), each of which may need to be turned off.

Under Manage your WiFi connection settings, select Edit next to your 2.4 GHz network.

1. In the Wireless Network field, select Disable.
   Be sure to leave all the other settings on this screen as they are.
2. Select Save Settings.

To complete WiFi shut off, from the Manage your connection settings screen, select Edit next to your 5 GHz network and repeat the above steps (1 and 2).

Toggle Wireless Network to Disable to shut off your modem’s 2.4 GHz and 5 GHz WiFi bands.

If you have one of the below models…

Rocket AC WiFi Modem
Hitron CGN3, CGN3ACR, CGNM3552

Rocket AC WiFi Modem
Hitron CGN3AMR

Gigabit Modem
Hitron CODA4582

Follow these steps to turn off WiFi on your Rogers modem/router:

Step 1

Connect to your Rogers modem in one of two ways: wirelessly (i) or via Ethernet cable (ii):

1.  From a computer or tablet, connect to the home wireless network being broadcast by your Rogers modem.
2. Plug an Ethernet cable into a free LAN port on your Rogers modem and your computer.

Step 2

Open a web browser, enter 192.168.0.1 in the address bar and press the Enter key.

Step 3

Enter the following default settings to access your modem’s settings, and select Login.

• Username: cusadmin.
• Password: password (or your current Rogers WiFi password)

Step 4

Select Wireless from the menu at the top of the page, and then select the Basic Settings tab.

Step 5

Your dual-band WiFi modem broadcasts up to three WiFi networks (2.4 GHz, 5 GHz and, if enabled, Guest), each will need to be turned off.

1. Under Basic Settings, select the tab labelled 2.4G.
2. Toggle Wireless Enabled from On to Off.
   Be sure to leave all the other settings on this screen as they are.
3. Select Save changes.

To complete WiFi shut off, navigate to the 5G tab and, if necessary, the tab labelled Guest and repeat steps 2 and 3.

Toggle Wireless Enabled to Off under 2.4G, 5G and, if necessary, the Guest network, to shut off your modem’s 2.4 GHz and 5 GHz WiFi bands.

1. Connect an Ethernet cable into a free LAN port on your Rogers modem and your computer.
2. Follow the below login instructions for your modem.

Rogers Xfinity Gateway
Arris XB6

Rocket AC WiFi Modem
Hitron CGN3, CGN3ACR, CGNM3552

Rocket AC WiFi Modem
Hitron CGN3AMR

Gigabit Modem
Hitron CODA4582

Don’t see your modem here?

1. Connect an Ethernet cable into a free LAN port on your Rogers modem and your computer.
2. Follow this link, and under How to Set up your Modem and WiFi, select your modem.
3. Follow the steps 1 and 2 to log in.
4. After logging in you’ll be able to access and alter advanced features like DNS, DHCP reservations and port forwarding, etc.

Keep in mind, if you don’t have a specific reason for altering advanced settings on your Rogers modem/router, we recommend not changing anything.

Need help? Contact us 24-7 for assistance. Just follow this link and select the Technical Support tab for your support options.

Login process for Rogers Xfinity Gateway (XB6)

Rogers Xfinity Gateway
Arris XB6

Follow these steps to log in to your Rogers modem/router with WiFi turned off:

Step 1

Connect to your Rogers Xfinity Gateway by plugging an Ethernet cable into a free LAN port () on your Rogers modem and on your computer.

Step 2

Open a web browser, enter 10.0.0.1 in the address bar and press the Enter key.

Step 3

Enter the following default settings to access your modem’s settings, and select Login.

• Username: admin.
• Password: password (or your current Rogers Xfinity Gateway password)

Login complete!

After logging in you’ll be able to access and alter advanced features like DNS, DHCP reservations and port forwarding, etc.

If you don’t have a specific reason for altering advanced settings on your Rogers modem/router, we would recommend not changing anything.

Need help? Contact us 24-7 for assistance. Just follow this link and select the Technical Support tab for your support options.

Login process for Hitron CGN3, CGN3ACR, CGNM3552, CGN3AMR, CODA4582

Rocket AC WiFi Modem
Hitron CGN3, CGN3ACR, CGNM3552

Rocket AC WiFi Modem
Hitron CGN3AMR

Gigabit Modem
Hitron CODA4582

Follow these steps to log in to your Rogers modem/router with WiFi turned off:

Step 1

Connect to your Rogers modem by plugging an Ethernet cable into a free LAN port on your Rogers modem and your computer.

Step 2

Open a web browser, enter 192.168.0.1 in the address bar and press the Enter key.

Step 3

Enter the following default settings to access your modem’s settings and select Login.

• Username: cusadmin.
• Password: password (or your current Rogers WiFi password)

Login complete!

After logging in you’ll be able to access and alter advanced features like DNS, DHCP reservations and port forwarding, etc.

If you don’t have a specific reason for altering advanced settings on your Rogers modem/router, we recommend not changing anything.

Need help? Contact us 24-7 for assistance. Just follow this link and select the Technical Support tab for your support options.

Addressing connectivity issues with your Wall-to-Wall WiFi network and when to reset eero >

Tips for placing your Wall-to-Wall WiFi hub and beacon(s) >

Find out what the eero status lights mean >