Having issues with your Rogers Streaming's Rogers Xfinity Voice Remote? Check out these troubleshooting tips.
Solution 1: Pair your Rogers Xfinity Voice Remote
If your Rogers Xfinity Voice Remote isn’t working with your Rogers Xfinity Entertainment box, your TV or any other devices, check out this article to learn how to properly pair them.
Solution 2: Check the battery level
If your remote blinks red five times upon pressing any buttons, this indicates low battery. If you see this red light, change the batteries immediately.
Otherwise, there are two ways to check your Rogers Xfinity Voice Remote’s battery level:
Using a voice command
- Press and hold the Mic button on your Rogers Xfinity Voice Remote.
- Say, “Remote settings” or “Battery.”
- Release the Mic button. The Remote Settings screen will display, revealing the battery level.
Without a voice command
- Press the Rogers button on your Rogers Xfinity Voice Remote to open the Rogers Xfinity Entertainment box main menu.
- Select Settings.
- Select Remote Settings to view the battery level.
To resolve the issue, simply replace the two AA batteries in the back of the Rogers Xfinity Voice Remote.
Solution 3: Unpair and repair your Rogers Xfinity Voice Remote
- Press and hold the A and D buttons on your Rogers Xfinity Voice Remote at the same time until its light changes from red to blue.
- Enter 9-8-1. The light at the top of the remote will flash to indicate it’s been reset.
- Re-pair your remote to your Rogers Xfinity Entertainment box and TV by following these instructions.
Solution 4: Replace your Rogers Xfinity Voice Remote
If your Rogers Xfinity Voice Remote is defective, we will replace it at no charge. Contact Technical Support to swap your defective remote for a new one.
Lost or broke your Rogers Xfinity Voice Remote? You can also purchase a new one for a cost at any time by contacting Technical Support.