Troubleshooting Ignite TV Streaming Issues

I was watching a program at home, but when I left I couldn’t watch it on the app

There are a few potential reasons for this.

Were you watching an On Demand program?

Due to restrictions by content providers, some On Demand programs can only be viewed when you’re connected to your Ignite home network.

Were you watching a Cloud PVR recording?

You can only watch a Cloud PVR recording after it has finished recording. If the recording is still in progress, you’ll have to wait until it is complete to watch it on the go.

Were you watching live TV?

Due to restrictions by content providers, some live TV channels can only be viewed when you’re connected to your home network.

The app says I’m not at home, but I am at my house

There are a few things you can do when this happens. Give these options a try.

Make sure Wi-Fi is on in your device’s settings.
Restart your device, open the Ignite TV_TM app and make sure the app recognizes that you’re connected to your home network.
If the app still says you’re not at home, contact us and we’ll get it working for you

My downloaded program is corrupted and won’t play

There are a few things you can do when this happens. Give these options a try.

Delete the download and try to download again. Make sure your device remains connected to your Ignite TV home network or the Internet while downloading. Changing or losing your connection while downloading may corrupt a download.
Still having trouble? Contact us and we’ll get it working for you.

A channel in my channel lineup isn’t showing up in my TV listings

If you don’t see a channel that you should have in your lineup, contact us and we’ll get it working for you.