Rogers WiFi Satisfaction Guarantee

Q: Which services are backed by the WiFi Satisfaction Guarantee?

Our Rogers Xfinity Internet packages and bundles featuring the Rogers Xfinity Gateway modem are backed by the WiFi Satisfaction Guarantee.

Q: How does the WiFi Satisfaction Guarantee deliver powerful WiFi?

The Rogers Xfinity Gateway modem offers our best WiFi yet with advanced technology for strong coverage throughout your home. The Rogers Xfinity app provides instructions to install your equipment, maximize your WiFi and test your WiFi devices at any time.

Q: How can you get help with my Rogers Xfinity WiFi if you need it?

The Rogers Xfinity app offers instant troubleshooting tips and tools. You can restart your Rogers Xfinity Gateway modem ,test the connection for your devices and access step-by-step support. If you need advanced network support, please contact us .

Q: How can you get our most secure WiFi experience?

The Advanced Security feature provides continuous cyberthreat protection for all devices connected to your home network. Plus, it helps prevent your family from accidentally visiting malicious sites that may contain malware, spyware, ransomware or viruses. Turn it on through the Rogers Xfinity app to monitor your network for threats.

We’ve got you with strong, secure and reliable home WiFi. In fact, we guarantee it.

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Rogers Xfinity Internet is backed by our WiFi Satisfaction Guarantee

Powerful WiFi technology

Get our strongest, most secure WiFi for all your connected devices with the most powerful modems,¹ WiFi pods if determined needed to help ensure wall-to-wall coverage, and a best-in-class WiFi app.

Ultimate service experience

Enjoy ongoing support with easy, worry-free installation, proactive WiFi health check tools and expert technical support. Plus, in-home visits within 24 hours if determined needed to ensure your WiFi is performing at its best.

FAQs

Have questions about the WiFi Satisfaction Guarantee? We have answers!

Which services are backed by the WiFi Satisfaction Guarantee?

How does the WiFi Satisfaction Guarantee deliver powerful WiFi?

How can you get help with my Rogers Xfinity WiFi if you need it?

How can you get our most secure WiFi experience?

Chat with us about the WiFi Satisfaction Guarantee!

1 877-633-1419

Based on 802.11ax technology included with the Rogers Xfinity Gateway modem.
Access to the Rogers Xfinity app requires Rogers Xfinity Internet, the Rogers Xfinity Gateway, a MyRogers account and a compatible iOS or Android device.
When enabled in the Rogers Xfinity app, Advanced Security helps reduce the risk of connected devices accessing known sources of malware, spyware, bots, phishing as well and unauthorized or suspicious access attempts while connected to your home WiFi network. Advanced Security does not guarantee protection from all online threats and this feature may experience disruption, inaccurate results and other limitations impacting performance. View FAQs about Advanced Security to learn more, including how to disable it to access blocked websites.