An update to the Device Protection plan
Starting September 5, 2024, the monthly fee for our Device Protection plan will increase.
Device protection plans
Accidents happen. Protect your phone from physical or liquid damage. Plus, get your first screen repair on us!
Reasons to choose our Device Protection plans
Worry-free protection
We offer comprehensive protection for your device. Plus, your first broken phone screen repair is on us!
Fast service
Get back to connecting with others and doing what you love quickly and easily. Enjoy access to most repairs done the same day and replacements for lost or stolen devices as early as the next day!
Affordable pricing
Damaged devices are bad. What they can do to your wallet is worse. Avoid surprises with simple and affordable pricing.
Trustworthy repairs
Your device will be in good hands. Repairs are completed by authorized professionals using the highest quality parts.
Have Device Protection and need to make a service request?
It takes just a few minutes to send a service request, and we can get most repairs done the same day! Here’s how it works:
- Visit http://www.rogers.com/servicerequest, go to my Plan, log in using your MyRogers info, then go to the Device Protection tab.
- Tell us what happened to your device.
- Select from the service request options presented to you.
- Pay any applicable processing fees.
- Get your device repaired or replaced.
- Receive your repaired or replacement device.
If you enrolled in our device protection program before May 5, 2021, and have Device Protection or Device Protection Lite, you can view your plan details online.
Device Protection plans
Device Protection is available for iPhone 7 and newer (excluding iPhone SE), iPad, Apple Watch, and all Android phones and tablets.
Plan features
Screen repair
Get your first broken phone screen repaired on us at no extra cost as long as there is no other damage to your phone.
Device replacement
We’ll replace your device if it’s lost or stolen.1,2
(Not available for Apple Watch)
Device repair
Get repairs for accidental damage from handling or liquid damage, or for malfunctions.2
Fast service
Enjoy access to same-day repairs for most devices and replacements for lost or stolen devices as early as the next day!
(Device replacement for loss/theft not available for Apple Watch)
Device Protection for Apple featuring AppleCare Services
From
• For iPhone and iPad: Get unlimited service requests for accidental damage resulting from handling and malfunctions covered under warranty and 1 replacement for loss or theft.
• For Apple Watch: Get unlimited service requests for accidental damage resulting from handling and malfunctions covered under warranty.
Device Protection for Android
From
• Get up to 3 fulfilled service requests for your protected device in a rolling 12-month period, including up to 2 repairs for accidental damage from handling and/or out-of-warranty malfunction and 1 replacement for loss or theft.
Repair and replacement processing fees
Plan | Device Protection for Apple featuring AppleCare Services | Device Protection for Android |
---|---|---|
Phones | Screen repair : $392,4 Other repairs: $1292,4 Replacements for loss/theft starting at: $1501,2,4 | Screen repair : $392,4 Other repairs: $1292,4 Replacements for loss/theft starting at: $1501,2,4 |
Tablets | Repairs: $492,4 Replacements for loss/theft starting at: $1501,2,4 | Repairs: $492,4 Replacements for loss/theft starting at: $1501,2,4 |
Wearables | Apple Watch repairs: $892,4 | N/A |
Still have questions? Check out our Device Protection FAQs.