Question 1

Will I need to replace any of my equipment?

Accepted Answer

No, you don’t need to replace any equipment as part of this change.

Question 2

Will anything change on my bill?

Accepted Answer

This change won’t affect the pricing on your bill—only the names of products. For example, Ignite TV is now Rogers Xfinity TV_TM

Question 3

Are my package and channels still the same?

Accepted Answer

Yes, your TV or streaming plan still includes the same content and channels you had before. Only the name has changed.

Question 4

What will happen to the movies I’ve purchased?

Accepted Answer

You’ll still have access to any movies you purchased on Rogers Xfinity TV (previously Ignite TV) or Rogers Streaming (previously Ignite Streaming). You’ll also keep any content you’ve bought if you move from Rogers Streaming (previously Ignite Streaming) to the new Rogers Xfinity Streaming.

Question 5

What will happen to my recordings?

Accepted Answer

You’ll keep all your saved recordings.

For scheduled recordings:

If you’re using the Rogers versions of our apps, your scheduled recordings won’t be affected.
If you’re using the Shaw versions of our apps, you’ll need to set up your scheduled recordings again.

Question 6

Do I have to download new apps?

Accepted Answer

No, only the names of the apps are changing, and your apps should update to the new branding automatically. If you don’t have automatic updates turned on, you can go to the app store on your device to install the latest update.

Home WiFi and security: the Ignite HomeConnect app is now the Rogers Xfinity_TM app. For My Shaw users, use the Rogers Xfinity (Shaw) app.

TV and streaming entertainment: the Ignite TV app is now the Rogers Xfinity StreamTM app. For My Shaw users, use the Rogers Xfinity Stream (Shaw) app.

You can continue to manage your account through the My Rogers or My Shaw app.

Category	Ignite Branding (old)	Rogers Xfinity Branding (new)
Internet	Ignite Internet	Rogers Xfinity Internet
Gateway	Ignite WiFi Gateway	Rogers Xfinity Gateway
WiFi Pods	Ignite WiFi Pods	Rogers Xfinity WiFi Boost Pods
App	Ignite HomeConnect App	Rogers Xfinity App
Advanced Security	N/A	Rogers Xfinity Storm-Ready WiFi
Storm Ready Wifi	Ignite Advanced Security	Rogers Xfinity Advanced Security

Category	Ignite Branding (old)	Rogers Xfinity Branding (new)
Entertainment	Ignite Entertainment	Rogers Xfinity Entertainment
TV	Ignite TV	Rogers Xfinity TV
TV App	Ignite Streaming	Rogers Streaming
TV app	Ignite TV App	Rogers Xfinity Stream (App)
Stream box	TV App	Rogers Xfinity Stream (App)
Voice Remote	Ignite Entertainment Box	Rogers Xfinity Stream Box
App TV	Ignite Voice Remote	Rogers Xfinity Voice Remote
App	Ignite App TV	Rogers Xfinity App TV
	Ignite HomeConnect App	Rogers Xfinity App

Category	Ignite Branding (old)	Rogers Xfinity Branding (new)
Home Security	Ignite Home Security	Rogers Xfinity Home Security
Self Protection	Ignite Self Protect +	Rogers Xfinity Self Home
Self Protect	Ignite Self Protect	Rogers Xfinity Self Protection
Doorbell	Ignite Doorbell	Rogers Xfinity Video Doorbell
Indoor Camera	Ignite Indoor Camera	Rogers Xfinity Indoor Camera
Outdoor Camera	Ignite Camera	Rogers Xfinity Camera
Camera	Ignite Outdoor Camera	Rogers Xfinity Outdoor Camera
Door Sensor	Ignite Door Sensor	Rogers Xfinity Door Sensor
Window Sensor	Ignite Window Sensor	Rogers Xfinity Window Sensor
Motion Sensor	Ignite Motion Sensor	Rogers Xfinity Motion Sensor
Chime	Ignite Chime	Rogers Xfinity Chime

Category	Ignite Branding (old)	Rogers Xfinity Branding (new)
TV app	Ignite TV App	Rogers Xfinity Stream (App)
Self Protection App	Ignite Home Connect App	Rogers Xfinity Self Protection
HomeConnect app	HomeConnect App	Rogers Xfinity (App)

Category	Ignite Branding (old)	Rogers Xfinity Branding (new)
Equipment	Ignite Equipment	Equipment
Services	Ignite Services	Rogers Xfinity Services
Theme packs	Ignite Theme Packs	Theme Packs
Channels	My Ignite TV Channels	My Rogers Xfinity Channels

Rogers Ignite is now Rogers Xfinity

Looking to learn more about Rogers Xfinity products?

Rogers Xfinity Internet

Rogers Xfinity TV

Rogers Streaming

Rogers Xfinity Home Security

Updated terms

Internet

Entertainment / TV

Home Phone

Home Security

Apps

Other

FAQs