Spot and Report Social Engineering

Social Engineering tricks people into doing something that puts them at risk. This can include sharing personal information or downloading malware. It can occur by email (phishing), text (smishing), over the phone (vishing) or in-person.

Remember to pause before you respond or take action.

Here are some important questions to ask:

PAUSE – ask yourself these important questions:

Are you being asked to give sensitive information?
If yes, it’s most likely a scam. Major institutions such as banks or government services don’t request for personal information via email or text.
Is the message unexpected?
Be suspicious of unexpected messages or calls.
Is there a sense of urgency or immediate action?
Be careful if a message tells you to respond quickly. If you’re told to click on a link, open an attachment, or download something, it could contain malware or lead to phishing websites.
Is the message consistent with previous ones that you’ve received from the sender?
Check for inconsistencies in tone, style or vocabulary.

VERIFY – before you take action:

Confirm with the official source. Contact the person directly or go to the company’s official website. Don’t use information from the message.

Rogers will never ask for your personal or account details via email or text.

If you suspect Social Engineering, here’s what you can do:

· Emails (Phishing)

For suspicious emails that looks like it’s sent from Rogers, report them to abuse@rogers.com.

You can also report it to the Canadian Anti-Fraud Centre (CAFC) at https://www.antifraudcentre-centreantifraude.ca/report-signalez-eng.htm

· Text (SMS) (Smishing)

Forward them to 7726 (SPAM)

· Voice (Vishing)

For spam phone calls that seems like it came from Rogers or Fido, report it to Customer Care for Rogers, or Fido.

You can also report it to the Canadian Anti-Fraud Centre (CAFC) at https://www.antifraudcentre-centreantifraude.ca/report-signalez-eng.htm