How Rogers keeps customers safe

At Rogers, we are committed to protecting the privacy of our customers’ personal information. We take all reasonable steps to ensure that this information is safe and secure, including putting in place rigorous policies and procedures to fully comply with all Canadian privacy laws and regulations and acceptable security safeguards that align with the highest industry standards.

Rogers Communications Canada Inc. owns and operates a range of businesses across the country. Our privacy practices apply to all customers and users of the products, services, websites, apps, and other digital services offered by Rogers and other members and affiliates of the Rogers Communications Canada Inc. organization.

These include our wireless services (Rogers, Fido, Chatr, Cityfone and its branded entities), Rogers Media brands, our Connected Home services (TV, Internet, Home Phone and Smart Home Monitoring), and Rogers for Business.

You can review our privacy practices applicable to Rogers Bank here.

Privacy Policy

As part of our ongoing commitment to data protection and maintaining customer privacy, we want to ensure that customers understand how we collect, use, and disclose their personal information.

The high-level guidelines that govern how we look after our customers’ privacy are contained in our Privacy Policy. This document speaks to how we meet our legal obligations under Canadian private sector privacy law.

How we manage customer privacy

Because there are so many new and emerging uses of customer data, we understand that it can be complicated to really understand how that information is being used. With that in mind, we have developed a section called ‘How we manage your privacy’. This provides examples and details of how, when and who we share customer information with.