Prepare for your professional installation

Set up MyRogers account

Necessary to complete your installation

Download the Ignite HomeConnect app

Essential to set up your Wi-Fi during the installation. Available on the App Store or Google Play

Track your order online

Chat with Anna, our Virtual Assistant to check on your order status.

Manage appointment

Chat with us to reschedule your appointment

Person over the age of majority at home

Confirm that someone over the age of majority will be home for the installation and can access your MyRogers account during the setup process.

Permission from homeowner

Permission from the homeowner may be required to complete work. For example, drilling, running new cables, placing temporary lines, etc).

Identify outlets and cables

Identify and ensure all outlets, coax cables and phone wall jacks that need to be activated are accessible.

More questions about the professional installation process?

Run through these steps to make sure you’re ready for your installation: