The following steps explain how to change your dispatch method, as well as how to change the status of your contacts.
- Your dispatch method can only be changed by a Smart Home Monitoring representative. To arrange this, please call 1 888 764-3771.
- Want to change your list of contacts from Verify to Notify? You can do this easily by logging into the Smart Home Monitoring App. Here’s how:
- Download the Rogers Smart Home Monitoring app to your mobile device from the App Store or Google Play Store.
- Sign in using your MyRogers username and password.
- Select More.
- Select Contacts.
Emergency Verification Contacts
- When an alarm is triggered, these contacts will be called to verify the emergency.
- Select + Add Contact to add a contact. If contacts are already listed, you can select a contact to edit.
Emergency Dispatch Contacts
- When an emergency is verified and authorities are on their way, these contacts will be notified.
- Tap on + Add Contact to add a contact. If contacts are already listed, you can select a contact to edit.
Automation Contacts
- These contacts receive a text notification or email when a rule has been triggered.
- Tap + Add Contact to add a contact. If contacts are already listed, you can select a contact to edit.