Poor Range on the Hitron HT KF1 Key Fob

Symptom

• The key fob is not working to arm or disarm the system except at close range.

Cause

• Low battery
• Faulty hardware

Resolution

1. Check the broadband connectivity.
2. Test that the key fob is able to arm or disarm the system when next to the touchpad.
3. Attempt to recreate issue by arming or disarming the system using the key fob from multiple locations to determine where range is intermittent.
4. If you have a P6 touchpad un-pair and re-pair the key fob.
   • If you’re not sure how to pair the device, see the Pair the Key Fob to the Touchpad article for more details.
5. If the issue is unresolved contact a Smart Home Monitoring Technical Support Consultant at 1 855 381-7840.