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Direct Connect a Phone to Arris TM402G/P and TM502G

The following steps explain how to directly connect your telephone to the Rogers Home Phone modem.

  • Make sure the existing telephone cord connected to the Home Phone Modem is in the black/grey jack on the back of the modem closest to the edge marked Tel ½ and not Tel 2 or Ethernet jacks.
    • If you have only one phone line, Tel ½ will be the only active jack on the back of the box most of the time and it’s only on rare occasions Tel 2 will be enabled instead.
    • Ethernet is disabled on this device.
  • If the telephone cord is not in the Tel ½ jack, move it to that jack and test the line again before you proceed.

What You Will Need:

  • A Rogers Home Phone modem.
  • A corded or cordless telephone.
    • If you are using a cordless phone you will need the main base station.
  • The phone set’s power cord (if required).
  • The phone set’s phone cord.
  • Handset (if a cordless phone.
  1. Remove the existing telephone cord from the Tel ½ port on the back of the Home Phone modem to disconnect your house wiring.
    • If you have a second phone line and it is not working it will be connected to Tel 2 instead.
      support-home-support-arris-TM402GP-rogers
      TM402G/P
      support-home-phone-arris-tm502G-rogers
      TM502G
  2. Connect one end of the phone cord to your telephone and the other end to the Tel ½ port on the Home Phone modem.
    support-connect-red-TelephoneLine
  3. If your phone requires power, connect the power cord for your phone.
  4. Test if the phone you just connected to the Home Phone modem has a dial tone.