Follow these steps below to easily set up your Rogers Xfinity Video DoorbellTM and pair it using the Rogers Xfinity app.
This article is for customers using the Rogers Xfinity app. Using the Smart Home Monitoring app? Visit this page for your pairing instructions.
You may need additional tools and supplies to complete your installation, such as:
Drill or impact drill
1/4” masonry drill bit (if drilling through masonry)
#2 Phillips screwdriver
Mallet or hammer
Needle-nose pliers
Ladder or step stool
Silicone sealant to seal the area around the doorbell against moisture
Before you begin, make sure you have a WiFi connection and the Rogers Xfinity app installed on your mobile device.
Confirm that your existing doorbell works by pressing the button and listening for the chime.
Locate your chime box and doorbell transformer.
The doorbell transformer is typically located near the electrical panel or inside/near the chime box.
The chime box is where the sound for your doorbell comes from. It’s usually located in a high-traffic area on a wall.
Note: If you can't find your chime box, you can ring your current doorbell and follow the sound to locate the chime box.
Determine how your current doorbell is powered.
This doorbell camera is designed to replace an existing wired doorbell.
If your system uses batteries only, it isn’t compatible.
Confirm your doorbell wiring meets voltage requirements. Your Rogers Xfinity Video Doorbell needs a voltage between 16–24 volts (VAC) and 20VA.
If you have questions regarding your doorbell wiring’s voltage, contact a licensed electrician.
Note: It's your sole responsibility to comply with all local laws, regulations and applicable building codes. Work safely. Follow the tool manufacturer’s instructions and other recommendations on best safety practices. Don't drill in wet conditions or sub-freezing weather. Take care not to drill through existing cables and wires.
This section gives you a quick overview of how to install and pair your Ring Doorbell with the Rogers Xfinity app.
Note: Before you begin, make sure you turn off the power to your doorbell from your home’s circuit breaker before starting any work. Installing while the power is still on may result in serious injury and/or damage to your doorbell.
Sign in to the Rogers Xfinity app using your MyRogers username and password.
Select the Home tab.
Select + Add smart devices, then select Video Doorbell from the list of options.
Select Get Started and follow the steps in the app to connect your Rogers Xfinity Video Doorbell.
Note: You can always schedule a pro-install by calling 1-888-ROGERS-1 to schedule an appointment if you are uncomfortable completing the installation yourself.
Once the doorbell has been installed, the light will turn white and start blinking when it’s ready to pair.
It'll start connecting to the Wi-Fi and Bluetooth on your phone through the app automatically. This process could take a few minutes to complete.
Once the doorbell light turns blue, it’s ready to be named and customized through the app. Follow the in-app instructions to complete this process.
Note: Having pairing issues with your Rogers Xfinity Video Doorbell? Please contact us for assistance.
Read on for the full instructions on how to install and pair your Ring Doorbell.
Follow these steps to install your doorbell camera chime kit.
Launch the Rogers Xfinity app to follow along with the in-app prompts to install your chime kit and doorbell camera.
Download the Rogers Xfinity app. (Apple App Store | Google Play Store)
Launch the app and sign in using your Shaw ID or MyRogers username and password.
Make sure Bluetooth is turned on in your mobile device settings.
For Android devices: You may be asked for location permissions and services, which are required to complete the pairing process.
In the Rogers Xfinity app, click the Home tab at the bottom of the screen. Then, click the plus sign (+) icon in the top right corner to add a new device.
Select Rogers Xfinity Video Doorbell to get started.
Turn off the power to your doorbell: Determine which breaker controls your existing doorbell and chime and turn off the power. If you don't know which circuit the doorbell breaker is on, turn off the main breaker to your home. Then, try ringing the doorbell to make sure the power is off. Installing your doorbell while the power is on may result in severe injury and/or damage to your doorbell.
Remove the chime box cover; you may need a screwdriver to do this. Remove any batteries, then check how many wires are connected to the terminals.
For setups with two wires (most common):
Remove one terminal screw halfway. Hook a wire from your chime kit around the terminal screw on top of the current wire and tighten the terminal screw. It doesn't matter which wire you use. Repeat this step for the other wire.
For setups with three wires, check that the wires are labelled Front, Trans and Rear. (If the wires are labelled any other way, contact a licensed electrician.) You'll only connect to 2 terminals.
Loosen the front terminal screw half-way. Hook a wire from your chime kit on top of the current wire around the front terminal screw. Tighten the terminal screw. Repeat the same step for the wire and terminal screw labelled Trans.
Place your chime kit inside the chime box.
You can use the tape on the chime kit to attach it inside the chime box, making sure it isn't touching the bells. If there isn’t enough space, you can attach it to the wall next to your chime box.
Replace your chime box cover: you may need a screwdriver to do this. Once completed, you'll be able to install your doorbell.
Follow these steps to install your doorbell camera.
Unscrew your existing doorbell from the wall and disconnect any attached wires. You may want to use tape to keep the wires from falling into the wall.
Remove the metal trim plate from the Rogers Xfinity Video Doorbell.
Decide if you should put the regular wall bracket on, or if you should add the angled bracket under the wall bracket to see better. The angled mount will tilt your camera 15 degrees left or right to either improve your field of vision or avoid reflective surfaces.
Position the wall bracket or angled bracket and mark the screw placement. If you're using the angled bracket, make sure it's tilted in the direction you want. Make sure the arrows printed inside the bracket are pointing upwards and that the doorbell wires can feed through the hole in the centre of the bracket.
Install the bracket(s) according to the type of material you are installing on:
For wood or vinyl: with the doorbell wires threaded through the centre hole of the bracket(s), use a screwdriver to twist the screws through the bracket(s) and into the wall. Be careful not to over-tighten as the bracket may crack.
For plaster, stone, brick or stucco: using the wall bracket, hold the bracket against the wall to mark where the pilot holes will go. Set the bracket(s) aside. Using a drill, drill the pilot holes for the wall bracket using a 1/4” masonry drill bit. Use a hammer or mallet to gently tap the included wall anchors into your pilot holes. The wall anchors should be flush with the wall. Next, thread the doorbell wires through the hole in the centre of the wall bracket(s). Then use the screwdriver to twist the screws through the bracket(s) and into the wall anchors. Be careful not to over-tighten as the bracket may crack.
Use a #2 Phillips-head screwdriver to loosen one terminal screw halfway on the back of your Rogers Xfinity Video Doorbell. Slide one of your doorbell wires behind the screw and tighten. Repeat for the other wire and screw (any wire can connect to any screw).
Tuck the excess doorbell wires back into the wall. Starting from the bottom, snap the Rogers Xfinity Video Doorbell into the bracket(s).
Tighten the screw at the top of the wall bracket. Use a #2 Phillips-head screwdriver to tighten the screw at the top of the wall bracket. Make sure there aren't any gaps between the doorbell and the wall bracket, but be careful not to over-tighten.
Add the metal trim plate. Starting from the bottom, snap the trim plate onto the doorbell.
Go back to your electrical panel and restore power to your doorbell and chime box. If you turned off the main breaker to your home to prevent a possible power surge, we suggest you:
Turn off all the breakers before switching the main breaker back on,
Turn on the main breaker,
Then breakers can be turned back on one at a time.
Note: You're responsible for camera placement. We won't be responsible for replacement of cameras, or any other loss associated with camera placement. Don’t point cameras in places or areas where individuals may have a heightened expectation of privacy.
Follow these steps to pair your Video Doorbell with the Rogers Xfinity app.
Check the light on the front of your Rogers Xfinity Video Doorbell to see if it’s ready to be activated.
If the light is blinking white: You’re ready to continue following the prompts in the Rogers Xfinity app to pair your doorbell.
If the light is blinking amber and red: The doorbell doesn't have enough voltage. Contact a licensed electrician for help.
If the light is off: Make sure your doorbell has power, check your circuit breaker and try again. If your doorbell isn't wired correctly, contact a licensed electrician for help.
Using Bluetooth, the app will pair your Rogers Xfinity Video Doorbell and connect it to your home’s WiFi network.
Hold your phone within a few feet of the doorbell to ensure a successful pairing.
Once your Rogers Xfinity Video Doorbell is connected, you'll be prompted to name your doorbell. You may want to name it based on where you've installed it, such as “Front door.”
Follow the app's instructions to change how your Rogers Xfinity Video Doorbell works. You can add features like video recording that stays on all day and night, voice communication and motion notifications.
Congratulations! You’re all set.
