How to troubleshoot your Ignite Doorbell Camera Wi-Fi connection

Ignite Video Doorbell _EN

Ignite Doorbell Camera_TM (Wired)

HD Lens: Supports HD video.
Microphone: Designed to capture ambient sound and to support two-way conversation.
Light Sensor: Helps detect daytime and nighttime transitions to support night mode operation.
IR LED: Used to support night mode operation.
Doorbell Button: Rings the indoor wired chime. Provides notification when pressed.
Speaker: Used for two-way conversation.

The doorbell camera connects to the internet via your home Wi-Fi network. If it goes offline, try these solutions to repair the connection.

If your doorbell camera is hardwired, reset it by removing the trim plate and inserting a pin into the reset pinhole then gently pressing the button and immediately releasing. (Remember to put the trim plate back when done.)
- Note: If you press the button for more than 10 seconds, it will reset your device and a technician will be required to fix it.
Make sure your home Wi-Fi network is working.
- On another device (like your smartphone), connect to your home Wi-Fi network and attempt to load a web page.
- If you have a bad connection, make sure your Ignite Wi-Fi Gateway modem is located in a central location, off the floor and not blocked by furniture or objects.
Restart your Ignite Wi-Fi Gateway modem.
Make sure you have the latest version of the Ignite HomeConnect_TMapp.
Check for Wi-Fi interference from other connected devices. You can do this by disconnecting all your devices from your Wi-Fi network, then reconnecting them one at a time, checking your doorbell camera connectivity after each reconnect.

Still having issues? Contact us.