How to troubleshoot your Rogers Xfinity Camera Wi-Fi connection
Rogers Xfinity Outdoor Camera (Wired) |
Rogers Xfinity Indoor Camera (wired) |
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The Rogers Xfinity Camera (wired) connects to the internet via your home WiFi network. If it goes offline, try these solutions to repair the connection.
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- Make sure your Rogers Xfinity Camera is plugged into a working power outlet not controlled by a wall switch.
- Reset your Rogers Xfinity Camera.
- Make sure your home WiFi network is working.
- On another device (like your smartphone), connect to your home WiFi network and attempt to load a web page.
- If you have a bad connection, make sure your Rogers Xfinity Gateway is located in a central location, off the floor and not blocked by furniture or objects.
- Restart your Rogers Xfinity Gateway.
- Make sure you have enough internet bandwidth. You need at least 2 Mbps of download speed on the device accessing the camera to have optimal video playback. You can find out your download speed by running a speed test.
- Make sure you have the latest version of the Rogers Xfinity App.
- Check for WiFi interference from other connected devices. You can do this by disconnecting all your devices from your WiFi network, then reconnecting them one at a time, checking your camera connectivity after each reconnect.
Still having issues? Contact us.