The doorbell camera connects to the internet via your home Wi-Fi network. If it goes offline, try these solutions to repair the connection.
- If your doorbell camera is hardwired, reset it by removing the trim plate and inserting a pin into the reset pinhole then gently pressing the button and immediately releasing. (Remember to put the trim plate back when done.)
- Note: If you press the button for more than 10 seconds, it will reset your device and a technician will be required to fix it.
- Make sure your home Wi-Fi network is working.
- On another device (like your smartphone), connect to your home Wi-Fi network and attempt to load a web page.
- If you have a bad connection, make sure your Rogers Xfinity Gateway is located in a central location, off the floor and not blocked by furniture or objects.
- Restart your Rogers Xfinity Gateway.
- Make sure you have the latest version of the Rogers Xfinity App.
- Check for Wi-Fi interference from other connected devices. You can do this by disconnecting all your devices from your Wi-Fi network, then reconnecting them one at a time, checking your doorbell camera connectivity after each reconnect.
Still having issues? Contact us.