My Rogers Xfinity Camera or doorbell is not recording

If your device is no longer recording live video, follow these steps to resolve the issue. 

Can you see live video?

• Yes: Ensure 24/7 Video Recording is turned on for this camera or doorbell.
• No:  Troubleshoot your camera or doorbell.

If it’s still not recording, try these steps:

1. Reset the camera or doorbell.
2. Contact us for assistance.