What to do if a white ring appears in the camera video feed

When the camera's night-vision infrared (IR) is active (in low-light or nighttime situations), the IR LED can reflect off obstructions and back into the camera. This can cause a white ring effect in the video feed.

If you can, adjust the camera angle and position so the camera's field of view ("IR LED Coverage" in the diagrams below) is clear of obstructions.

See the diagrams below for examples of correct installation.

Correct installation:

No obstructions are reflecting the IR beam.

Image 1:

White Ceiling
Reflective Surgace eg Cabinet
IR LED Coverage

Correct Install - ISP camera

Top View

No obstructions are reflecting the IR beam (Top View)

Image 2:

Soffit
Outside Wall
IR LED Coverage

Correct Install Top View - ISP Camera

Incorrect installation:

Reflective surface is reflecting the IR beam.

Image 3:

White Ceiling
Reflective Surface eg Cabinet
IR LED Reflection
IR LED Coverage

Incorrect Install 1 - ISP Camera

White ceiling is reflecting the IR beam.

Image 4:

White Ceiling
Reflective Surface eg Cabinet
IR LED Reflection
IR LED Coverage

Incorrect Install 2 - ISP Camera

Top view:

A soffit or other exterior part of the house is reflecting the IR beam.

Image 5:

Soffit
Outside Wall
IR LED Reflection
IR LED Coverage

Incorrect Install Top View - ISP camera