Follow these easy steps to install your Rogers Xfinity Storm-Ready WiFi.
Easy Setup Guide – Rogers Xfinity Storm-Ready WiFi
What's Included?
Power cable/adaptor
Storm-Ready device and Battery Backup
Before you begin
Make sure your Rogers Xfinity Internet is set up and your Gateway is online with a solid white light before activating your Storm-Ready WiFi device.
You’ll need the Rogers Xfinity app, Bluetooth-enabled on your phone, and your MyRogers username and password to sign in.
If needed, you can register or recover your MyRogers username and password from the sign in screen.
Where to place your device
Place your Rogers Xfinity Storm-Ready WiFi device in an indoor location close to an electrical outlet near a window. This will help optimize backup connectivity to the Rogers cellular network.
DO place your Storm-Ready WiFi device at least 5 feet from your Gateway but not more than 30 feet away. To improve WiFi coverage, place halfway between your Gateway and the area without coverage.
DON’T plug your device into a power bar, extension cord, or an electrical outlet controlled by a dimmer or wall switch which can accidentally be turned off .
DON’T place your device inside or behind cabinets or furniture and avoid sources of signal interference including other pods, speakers, mirrored surfaces, as well as appliances and other metal items.
DON’T place your device close to heat sources such as a radiator, fireplace, heater or stove. Also avoid areas with moisture such as near a bathtub, sink or washing machine.
If preferred, you can connect your Storm-Ready WiFi device directly to your Gateway using an Ethernet cable instead of using a WiFi connection.
Connect your Storm-Ready WiFi device
Launch the Rogers Xfinity app and tap Sign In.
Select Account and under Devices select Activate Rogers Xfinity Storm-Ready WiFi, then tap Get Started.
Follow the app instructions on-screen to connect your Storm-Ready WiFi device to your Battery Backup. Then connect your Battery Backup to an electrical outlet using the power cord and adapter provided.
Your Storm-Ready WiFi device will now power on.
Once the light near the base on the front of your device is flashing white,
hold your Bluetooth-enabled phone within 6 inches of your device to complete the set-up.
In about 10 minutes your Storm-Ready WiFi device will be online.
Once active, it will begin optimizing WiFi settings and help extend WiFi coverage in your home every day. Your device is working, even when the light is off.
When a service disruption is detected, your Storm-Ready WiFi will automatically switch to a Rogers cellular connection to keep you online and the light will display solid white until your primary connection is restored.
This can take up to 5 minutes – don't leave the app during this time or you may need to start over.
Troubleshooting
Will my WiFi improve immediately?
Once installed, your Storm-Ready WiFi device will automatically test and adjust WiFi settings to reflect your home and internet usage. This optimization process to improve your WiFi can take up to 48-72 hours to complete.
What should I do if the light continuously flashes white or my installation is not successful?
While the light on your Storm-Ready WiFi device may flash occasionally, if this continues for over 30 minutes, press and hold the reset button located on the back of your Battery Backup for 15 seconds.
If not resolved, press and hold the reset button on the back of the Storm-Ready WiFi device for 15 seconds.
You can also restart your Rogers Xfinity Gateway from the Overview tab in the Rogers Xfinity app, then try repeating the set-up steps from the beginning.
How do I check my signal strength and battery charge?
Using the Rogers Xfinity app, select the WiFi tab, then View WiFi equipment. Select Storm-Ready WiFi and Troubleshoot device to test and display the status of your WiFi signal, cellular signal, and battery backup.
How long does it take to fully charge the Battery Backup?
Following your initial set-up or usage during an outage, your Battery Backup will need up to 24 hours to return to full charge in order to support up to 4 hours of backup power. Ensure that the battery cord and power cord connections are secure.