FAQs about the WiFi Satisfaction Guarantee

Here’s how we help ensure powerful WiFi in the homes of our Rogers Xfinity and bundle customers:

Easy installation: The Rogers Xfinity app provides easy instructions to set up your modem and WiFi network successfully, maximize your coverage and test your connection to achieve powerful WiFi.

Rogers Xfinity Gateway : Our  strongest modems yet provide thorough coverage throughout your home, especially when placed in a central location.

WiFi extending pods: If you experience WiFi issues in certain areas of your home, contact us for help. You can connect to our virtual assistant through the chat icon on the Rogers Xfinity app. You can also contact our Technical Support team through our Contact Us page. An agent will assess your home to help optimize your modem placement and, if needed, determine if pods may help enhance WiFi coverage. To learn more about Rogers Xfinity WiFi Boost Pods, check out this helpful article.

If you experience an issue with your  WiFi network or simply want to optimize your connection: test your WiFi or Ethernet connections using the Rogers Xfinity app app.

For more advanced technical support, open the app and select the chat icon at the top corner of the screen.

Visit our Rogers services page to find helpful self-serve articles.

For additional help, contact us. Our specialists can provide remote video assistance.

The Rogers Xfinity app is included exclusively with  Rogers Xfinity Internet packages and bundles featuring the Rogers Xfinity Gateway . It’s the ultimate tool to personalize, help protect and manage your home WiFi network.

Here are some examples of how you can use Rogers Xfinity app to make the most of your home WiFi:

• Create custom WiFi profiles for everyone in the household, including all their connected devices.
• Easily set WiFi schedules and alerts.
• Turn on the Advanced Security feature to help prevent access to unsafe content for added peace of mind.
• See at a glance which devices are currently connected to your home network.
• Access troubleshooting tips right from your phone with just a few taps.
• Test the WiFi connection for your devices whenever you choose to help ensure strong WiFi performance.

Learn more about Rogers Xfinity app here.

Behind the scenes, our Network and Technical Support teams actively monitor the Rogers network to stay ahead of issues and help keep you connected. Plus, we invest in ongoing enhancements to continue delivering dependable home WiFi.